Everybody’s talking about Voice of Internet Protocol (VoIP). But what does it mean? Cloud-based VoIP PABX (Private Automatic Branch Exchange) systems are the modern equivalent of the telephone switchboard. But they do so much more. To help demystify the concept, here are a few examples of how cloud-based VoIP solutions have completely changed the telephony game.
Thanks to the ubiquity of mobile phones, landlines or desk phones have become a little retro, even uncool. They’re still an essential for most businesses, though. And with a dash of mobility added in, they can reach beyond the office, to become an indispensable part of your remote working toolkit.
Your receptionist is the ‘face’ of the organisation. And this is true whether it’s at your office, or on your telephone line. Your receptionist is a critical first step in your customer experience, and needs to be efficient, professional, and engaged.
A PABX is a private automatic branch exchange. In analogue terms, this is a box that sits at your reception desk, receiving calls from the outside world and directing them throughout your office, and in turn taking calls you make out into the broader telephone network.
The world of work has undergone dramatic changes in 2020. For many companies, at least some of that change will be permanent, with at least part of the workforce working remotely some or all of the time.
The COVID-19 coronavirus lockdown has forced many companies to send some, if not all, of their workforces home. For companies running call centres, this has both upsides and downsides.
Coronavirus is disrupting business operations across the world. Keeping their employees safe is a priority for businesses, but likewise, the business has to keep running.
Amidst fears of possible food shortages and the like, businesses are considering more urgent things – like who will answer the office phone if we are all asked to stay home for a few weeks? And how will my call centre keep operating if no-one is allowed into it? Technology can help, in a number of ways, says Euphoria Telecom CEO John Woollam.
Listen to Euphoria Telecom CEO John Woollam discussing Version 3 of its powerful Telephone Management System (TMS). Packed with useful features the new TMS is more than a phone system – it’s a comprehensive data analytics and workforce management tool that can help you take your business to the next level.Read More
Affordable cloud technologies empower businesses to take control of costs without the heavy administration burden, says John Woollam, director at Euphoria Telecom.Read More
CAPE TOWN – Euphoria Telecom is sharing its massive success with its staff, the company launched a new company-wide profit share initiative last year and has now made the first pay-outs to all its staff. This is part of the company’s growth strategy and to promote an inclusive culture.Read More
Welcome to Pitch & Pedal’s first monthly interview. Probably the best part of my sporting life is that I feel really connected to it thanks to the people I get to meet and interact with. Read More
Euphoria Telecom is South Africa’s leading cloud-based business phone system. With 4500+ happy customers across the country they aren’t just a company selling a product – they are passionate about customer service too. For Euphoria it’s all about creating a positive and empowering experience.Read More
Euphoria has changed the way telephone companies engage with customers and has set a new standard in delivering exceptional service. In an industry that has become renowned for lackluster service delivery, Euphoria has proven to do things differently and always strives to make each and every customer feel valued and important.Read More
There is a radical shift towards a more distributed workforce as company staff are increasingly prioritising certain aspects of remote work, while management is also fast realising the benefits of it. Gartner predicts that half of the future workforce will work remotely most of the time by 2020.Read More
Newly appointed directors John Woollam and Nic Laschinger have taken over the management of Euphoria Telecom. With a fresh bolt of energy and drive, they will ensure the company continues to innovate and deliver on its commitment to its customers and employees.Read More
Richard Branson famously said, “Create the kind of workplace and company culture that will attract great talent. If you hire brilliant people, they will make work feel more like play.”Read More
Euphoria Telecom co-founders and visionaries, George Golding, Rafal Janik and Conrad de Wet, have appointed new leadership to help take the company to new heights. They will continue to drive the company at a high level while John Woollam and Nic Laschinger take over the management of the business.Read More
Every year starts with excitement as many new tech trends and technologies emerge that are fast changing the way we work and interact with others. In fact, technology is revolutionising the way we do business.Read More
This is the first equipment feature that I’m compiling in partnership with Euphoria Telecom and it’s a fitting choice because this particular makes me feel pretty euphoric.Read More
There is a radical shift toward a more distributed workforce as company staff are increasingly prioritising some aspect of remote work, while management are also fast realising the benefits of it. Gartner predicts that half of the future workforce will work remotely most of the time by 2020.
Failure shouldn’t be something one thinks about when starting a new business but according to leading studies, one in five business start-ups close down within a year.
