Business Phone Solution
The smart, powerful VOIP business phone system
A seamless phone system across multiple devices that boosts productivity, efficiency and savings
Elevate customer experience
- Manage all customer chats, calls, messages and more in one place
- Personalise customer interactions.
Mobile and flexible
- Communication on mobile, laptop and deskphone all in sync
- Switch calls between devices effortlessly
Simplify tasks with AI
- AI captures notes, next steps, summaries and action items.
- Route calls based on custom phone menus
Cost effective and secure
- Save up to 50% compared to landlines
- Store data securely in the cloud
Trusted by 6000+ businesses across the country
Our Telephone Management System (TMS) is packed with 200+ powerful features
Save time & resources by letting Euphoria do the work for you
Create your own digital receptionist, create hunt lists that span branches or even cities, forward calls anywhere and extend your voicemail functionality.
Know your account status anywhere, anytime
Our easy-to-read dashboard page gives you a big-picture summary of your account at a glance. See your call volumes per day, review costs and credit status, and even get a breakdown of numbers dialled by area code.
Useful tools to manage your phone system and call activity
Training new call-centre staff has never been easier with Real Time Call Monitor. View the status and activity of every extension in your entire system in an instant. Pin-activated dialling helps you keep accurate records of exactly who’s calling who, no matter which extension they use..
Customise your system to suit your needs
Assign access & permissions with user profiles. Give your extensions individual names and caller IDs and even set up unique greetings for each extension’s voicemail box.
Analyse your data for better customer service
Incoming and outgoing call trends and costs, agent performance, and detailed customer experience information all at the tip of your fingers.
A user-friendly business phone designed for modern customer needs
The Euphoria phone system can be accessed via multiple devices which means remote working is now simpler than ever.
Gain control over your phone bill by setting budget limits for each extension. You can also monitor your employee calls to assess your teams’ customer service levels.
Monitor your employee calls to assess your teams’ customer service levels. Real Time Call Monitor helps you train new staff or step in to help out.
5-star service and technical support
Euphoria Telecom was built on the belief that customers deserve more. Being customer centric is our first priority and makes up the heart of our operation.
Euphoria integrations
Seamlessly integrates with leading CRM’s like Freshdesk, Zendesk, Microsoft Teams and more.
Business phone solution for every industry
Improve legal representation
- Automated note taking and next action items to save lawyers and clerk’s time
- Securely record all interactions regardless of the mode of communication (call or meeting) for compliance and transparency
- Coach lawyers and clerks to improve soft skills such as managing interruptions, talk to listen ratio, patience on calls
- Understand client frustrations and common objections trends with keyword trackers
Optimize patient experiences
- Automated note taking and next action items to save doctors and nurses time
- Securely records all interactions regardless of the mode of communication (call or meeting) for compliance and transparency
- Automation of the data entry to EMR and HMR systems
- AI-powered coaching tips to improve patient satisfaction
- Capture trends such as most common reason for calls and referrals automatica
Improve hiring quality
- Provides coaching tips to recruiters so they can improve their interviewing skills, guiding them on what questions to ask and how to navigate the interview
- Analyze what applicants say during interviews to uncover trends about what drives candidates to apply
- Recording calls and maintaining detailed interactions ensures compliance with employment laws and regulations
Improve representative performance
- Records and transcribes calls, summarizes key points from customer interactions involving claims
- Ensures better quality assurance and adherence to legal standards for compliance which helps with dispute resolution
- AI-powered coaching tips provide guidance on how to handle calls more effectively
- Automatically updates CRMs leading to enhanced visibility into customer interactions, more informed decision-making, stronger client relationships and reduces administrative overhead
Frequently asked questions
What is a Cloud PBX or business phone system?
How do cloud based phone systems work?
A Cloud PABX is a business phone system delivered as a hosted service. Â It replaces the conventional business telephone equipment such as an onsite Telkom PABX or IP PBX Â (Private Automatic Branch Exchange) and TMS (telephone management system) which are connected to analogue or digital lines that enable the placing and receiving of phone calls. Cloud PABX telephone systems have revolutionised the way businesses manage their voice communications, improving functionality, reducing costs and streamlining workflow.Â
What should I look for in a business phone system?
Significant Cost Savings for Your Business
One of the most attractive advantages of a hosted PABX system is the potential for substantial cost savings. Traditional on-premise PABX systems require significant capital investment for hardware, installation, and maintenance. On the other hand, hosted PABX systems operate via the cloud, eliminating the need for costly hardware and reducing maintenance expenses.
Furthermore, hosted PABX providers typically offervarious pricing options to suit the unique requirements of your business, ensuring you only pay for the features and capacity you need. The system also allows for more efficient call routing, leading to reduced call costs, particularly for long-distance and international calls.
Scalability for Growing Businesses
As your business grows, so does the need for a scalable communication system that can accommodate new employees and expanded operations. With a Hosted PABX system, you can effortlessly scale your telephonic infrastructure to match your company’s growth, without the need for complex hardware upgrades or installations. Adding new lines or extensions is a simple process, enabling you to adapt to the changing needs of your business quickly and efficiently.
Embrace Remote Work with a Hosted PABX System
The rise of remote work has accelerated in recent years, and businesses require communication systems that support this new way of working. A Hosted PABX system is ideally suited for remote work, as it allows employees to access their office phone lines and features from any location with an internet connection. This enables seamless communication between team members, no matter where they are, ensuring productivity remains high and team collaboration is uninterrupted.
Advanced Features for Enhanced Functionality
In addition to cost savings, scalability, and remote work capabilities, Hosted PABX systems offer a wealth of advanced features that can significantly enhance your business communication. Features such as call recording, voicemail-to-email, call forwarding, and auto-attendant functionality can streamline your business processes and improve customer experience. Many Hosted PABX providers, including Euphoria Telecom, also offer comprehensive analytics and reporting tools, providing valuable insights into your telephonic usage and performance.
Improved Business Continuity and Disaster Recovery
Reliable communication is vital to any business, and a Hosted PABX system ensures your telephonic infrastructure remains operational even in the event of a disaster or outage. With traditional on-premise PABX systems, hardware failures can result in significant downtime and loss of productivity. Hosted PABX systems operate via the cloud, ensuring that your telephonic infrastructure is protected from localised issues and can be quickly restored in case of an emergency.
What integrations are offered for business phone systems?
The Euphoria Business Phone Solution seamlessly integrates with leading CRM’s like Freshdesk, Zendesk, Microsoft Teams and more.
What are the primary features included in Euphoria business phone system?
- Call Recording
Call recording is a critical feature for market research firms, as it allows them to capture phone conversations for later analysis and reference. By having access to call recordings, researchers can revisit important details, identify trends and patterns in consumer behaviour, and ensure that they have accurate information when preparing reports. Euphoria Telecom offers call recording as part of its comprehensive suite of phone system features, making it an ideal choice for market research firms looking to enhance their data collection capabilities.
- Call Tracking
Call tracking is another essential phone system feature for market research firms, as it enables them to monitor and analyse incoming and outgoing calls. With call tracking, market researchers can gain insights into the success of various campaigns, the effectiveness of different communication channels, and the overall performance of their research activities. By having access to detailed call tracking data, market research firms can make informed decisions about their strategies and tactics, ensuring they are achieving the best possible results.
- IVR Menu
An IVR (Interactive Voice Response) menu is a crucial feature for market research firms, as it allows them to direct callers to the appropriate department or team member efficiently. With an IVR menu, market researchers can minimise the time callers spend waiting on hold or being transferred between departments, improving the overall efficiency of their phone system. Additionally, an IVR menu can also help collect preliminary information from callers, enabling researchers to focus on more in-depth data collection during the call.
- Conference Calling
Conference calling is an essential phone system feature for market research firms that collaborate with clients, partners, and remote team members. By having access to conference calling capabilities, market researchers can quickly and easily set up group calls, ensuring that all relevant parties can participate in discussions and share insights. This not only improves collaboration and communication but also enables market research firms to make better decisions by leveraging the collective knowledge and experience of their team members.
- Advanced Call Routing
Advanced call routing is a vital feature for market research firms, as it ensures that calls are directed to the most appropriate team member or department. With advanced call routing, market researchers can minimise the time spent transferring calls or searching for the right person to handle a specific query. Euphoria Telecom’s phone system features include advanced call routing capabilities, ensuring that market research firms can optimise their call handling processes and improve overall efficiency.