Get a powerful & intuitive cloud contact centre solution
Choose the Call Centre Solution that gives you more
Monitor agent time & attendance from anywhere
Comprehensive remote working suite
200+ powerful system features
Word-class service & support
Locally developed, feature-rich, cost-effective & easy-to-use.
Lightning fast deployment
No longterm contracts
Calling: Inbound, outbound & blended campaigns
TMS user management
Security and access is at the heart of our platform. Every user can have different access rights. This ensures that managers, users and user groups only see and work with what they need. All events are tracked for accountability.
This is the agents’ realm where they are empowered to operate easily and productively. The Agent Workspace is easy to navigate and most importantly it delivers all of the monitoring and management tools you need to get the very best out of each call centre agent.
The platform gives you the ability to disposition every inbound and outbound call, providing you with unique and in-depth insights into campaigns and customer experiences.
Having rich, relevant data at your fingertips is the best way to run a successful contact centre which is which is why we focus on delivering best practice reports along with additional unique features that look at agent productivity in relation to their time management i.e. around productive vs non-productive use of their time.
Our call centre suite comes with secure call recording functionality stored for 5 years as standard. It offers an easy-to-use search interface with live browser playback.
If you are running a campaign and want to ensure that the introduction messaging is perfect then scripting is a great way to train and ensure that agents maintain a high standard of clear communication with customers.
Do you want to increase sales without burning through expensive contact lists? Our Preview Dialer offers a feature-rich dialer with full campaign management, sticky agent, dispositions and adjustable call frequencies. The agent works a lead from cradle to sale and before the call is automatically generated the agent has time to preview who they will be speaking to, so they are prepared when the call is automatically generated. We see that Preview Dialers have a much higher conversion rate compared with a Predictive Dialers.
This is probably the smartest dialer available, especially if you are looking to get the best of both worlds. It is as fast as a predictive dialer and uses the same cradle to sale methodology as a Preview Dialer. It has a similar dialing algorithm as a predictive dialer but it differs in that the agent works number of leads per campaign instead of numbers of calls made per campaign. It includes the features of a Predictive Dialer in voicemail detection and in being able to set dial ratios but where it differs is that the agents can work their leads from cradle to sale which results in a more proactive, prepared agent and thus higher conversion rates.
Pause codes & agent login workforce management
Our system gives you the ability to create custom Pause Codes that can be set to productive or unproductive Pause. This is a super-useful Workforce Management feature that can seamlessly assist you in monotoring and capturing your agents’ time, attendance, participation and availability.
Call Centre Extensions
For those of you running call centres – large or small – we have developed some must-have functionality and and released two new extension packages:
- Agent extension – this is an inbound agent that can make manual outbound calls as needed.
- Agent and Dialer extension – this is an outbound extension that has the ability to be linked to two types of dialers, Preview Dialer as well as Power Dialer.
Both of these new types of extensions come with a host of analytics, plus time and attendance functions that are critical for call centres.
Remote working made simple
No matter where your workforce is – distributed across multiple branches, working remotely from home or a combination of the two, managing them is critical to delivering on your business goals. TMS v3 has been designed to enable you to do that easily and effectively. The built-in time and attendance functionality provides valuable insights into how your teams are performing – no matter where you or they are.
We're proud to provide a world-class business phone system that just works.
Over 4500 happy customers across the country enjoy the Euphoria experience.