How Euphoria's comprehensive phone solutions save time and money for e-commerce businesses

No contracts
Big savings
Full remote working solutions
Contact centre ready
In-depth analytics
Load shedding capabilities

One of the characteristics of a successful e-commerce operation is the ability to manage what is, by its very nature, a distributed operation. It is, in essence, a middle-man between many suppliers, on the one hand, and with even more customers on the other.

This is why Euphoria Telecom was formed, to offer an affordable, efficient service to businesses of all sizes and types, to enable them to be available to their customers, when and where they need them.

Through the power of Voice over Internet Protocol (VoIP) technology, the call center itself can be widely distributed with agents operating from their own home offices. This helps to keep costs down – a key aspect of any successful business model – and encourages growth in the business.

The adaptability and flexibility to power business growth

It’s the perfect fit for any e-commerce business, providing a stable and reliable channel for internal and external communication.

One of the reasons that ecommerce businesses are taking off in South Africa and the world is the flexibility and adaptability that comes with a business model that requires minimal physical infrastructure.

A hosted PABX solution from Euphoria Telecom offers over 200 features and enables employees to work from literally anywhere in the world – it’s the perfect fit for any e-commerce business, providing a stable and reliable channel for internal and external communication.

Furthermore, a cloud-based PABX system will grow in lockstep with business, adapting to the needs of employees, customers and suppliers. Automatic call back, call logs, call forwarding, call hold and return, call transfer, voice mail and many more features can be added or removed from your system at any time.

With Euphoria hosted PABX, employees can communicate with each other using any one of a wide range of VoIP handsets and VoIP phones, a browser phone or the Euphoria Mobile App, at zero cost over the internet connection they will already have for work.