FSCA-aligned recording
Tamper-evident, configurable retention.
For South African financial services firms
Switch to the best business phone solution for the financial services sector
Compliant, recorded, and secure. A cloud phone system built for financial services and advisory businesses.
Trusted by 6,000+ happy customers across the country
What we offer in 60 seconds
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What we offer in 60 seconds
Euphoria integrations
Two of the most heavily regulated sectors in the world, banking and financial services companies face the challenge of having to be risk-averse, compliant and methodical while also being fast-moving, innovative and adaptive to meet the demands of increasingly digitally-savvy customers. Add to that the need to enable a hybrid workforce that can be onsite or remote as required, and you need a special kind of technology provider.
In Euphoria Telecom, you have found one. The company was formed to offer an affordable, efficient service to businesses of all sizes and types to be available to their customers, when and where they need them.
But with Euphoria Telecom’s cloud-hosted PBX business phone solution, live and virtual receptionists can comfortably work in tandem to get the most out of the front desk.
Euphoria’s cloud-hosted PABX technology is powered by Voice over Internet Protocol (VoIP), which is a means of making voice calls over internet connections. By using a PABX hosted in the cloud, employees can communicate using a browser phone, one of a wide range of VoIP handsets or VoIP phones via the Euphoria Softphone App installed on their mobile or tablet. This means they can access their business telephone solution from wherever they are, as if they were in the office, and make landline calls from their mobile phones.
Call recording is built-in, which is invaluable for compliance purposes. Security has been baked into the platform from the ground up – calls are recorded, encrypted and stored in a secure database. Using a VoIP, cloud-hosted platform delivers cost savings because there is no need whatsoever for complicated or cumbersome hardware at the central office or offices. All internal calls are free between users of the hosted PABX. And – calls that need to be pushed onto the traditional telephone network can enter that legacy network at a point geographically close to the person being contacted, turning long-distance calls into local calls in terms of cost.
With 200+ features, Euphoria’s platform is designed to meet the needs of companies with 3 – 1000+ users, and its contact centre solution provides real-time management, productivity and reporting tools geared to ensure financial service and banking organisations get the best out of their call centre teams.
Transform your business with a multi-device phone solution tailored to your specific needs
We offer cost-effective telephony packages to suit businesses of all sizes.
Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.
Put your deskphone in your pocket with the Euphoria Mobile App.
Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.
Built for advisory practices
The toolkit financial services firms rely on
Every feature your advisors, claims teams and compliance officers need — built into one cloud-hosted, FSCA-aligned platform.
Multi-branch routing
Head office + every branch, one system.
Remote-advisor mobility
Same extension across every device.
POPIA-secure encryption
In transit + at rest, audit logs included.
CRM integration
Zoho, Salesforce, Freshdesk, Teams.
Branded IVRs per product
Motor, life, wealth — each its own line.
Compliance reporting
Audit-ready coverage and access reports.
Role-based access controls
Sensitive calls on a need-to-know basis.
Click-to-dial from CRM
No swivel-chairing between systems.
Voicemail-to-email
Never miss a high-net-worth client.
Free inter-branch calls
Across the entire firm.
Real-time queue management
Service-level dashboards live.
Load-shedding resilience
Auto-failover keeps you reachable.
Same-day seat scaling
Add advisors as the firm grows.
API for wealth platforms
Integrate proprietary advisory systems.
Locally-based SA support
5-star service desk in your time zone.
Built for medium-sized financial services firms
From sole advisors to medium-sized practices and asset managers.
Euphoria is the cloud phone system of choice for South African financial services firms that need genuine compliance, multi-branch scale, and the kind of recording quality that holds up under FSCA review.
FSCA-aligned call recording
Every advisory conversation captured with tamper-evident storage and configurable retention to match your internal compliance policy and FSCA record-keeping requirements.
Multi-branch & remote-advisor routing
One phone system across head office, branches, and advisors working from home or client sites. Calls between locations are free.
CRM & wealth-platform integration
Pop the client record on inbound calls. Click-to-dial from Zoho, Salesforce or Microsoft Teams. Custom integrations supported via API for proprietary advisory platforms.
Centralised compliance reporting
Audit-ready reporting on call volumes, recording coverage and access logs. Role-based access controls keep sensitive client conversations on a need-to-know basis.
Our top 8 system features
Digital IVR Receptionist
Greet every caller with a professional automated menu that routes them to the right person or department — no receptionist needed.
Browser Phone
Make and receive business calls directly from your web browser — just log in and go.
Mobile App
Take your office extension with you wherever you go. Make and receive calls from your business number from anywhere.
Multi-Branch Functionality
Connect all your offices under one phone system with FREE inter-branch calling and centralised management.
Call Recording
Record calls automatically for training, compliance, and dispute resolution. Access recordings securely from the cloud.
Security and Access Control
Control who can access what with role-based permissions, call restrictions, and secure cloud-hosted infrastructure.
Call Centre Solution
A complete cloud contact centre with queues, wallboards, agent tools, and real-time reporting built in.
Call Me (back)
Let website visitors request a callback instead of waiting on hold — improving customer experience and reducing abandoned calls.
Seamlessly integrates with the following software
One system, every device
Advise from the office, the client site, or on the road
Your Euphoria extension lives on a desk phone, a mobile app, a tablet, and a browser-based softphone — all at once.
Take client calls from anywhere while maintaining your office identity. Transfer between branches seamlessly.
Every conversation is automatically recorded and stored securely — helping you meet compliance and record-keeping requirements.
See the numbers
Curious what you'd save with Euphoria?
Run the numbers in seconds. Pick your plan, add your extensions, see your monthly cost — no email, no commitment.
Need more than a phone system?
Run a multi-agent service or sales floor?
For financial services firms running an active service desk, claims line or outbound team, our hosted Contact Centre Solution adds queues, wallboards, agent coaching, omnichannel and workforce management on the same platform.
Ready to drive your practice forward?
- No contracts
- Big savings
- Scalable for advisors to large firms
- Multi-device functionality
- Industry-leading mobile app
- 200+ innovative features
- Automatic call recording for compliance
- Work from anywhere — office, client site, or home
- Simple and seamless onboarding
- Load-shedding capabilities
- 5-star service and support
Did you know?
Euphoria Telecom has been in operation since 2010 and our very first customer – Altech Isis – is still with us 16 years later on a month-to-month contract.
We go the extra smile
Information Kinetics
“Euphoria stands out as the only telecoms provider that not only fulfilled their commitments but delivered truly exceptional service.”
Sonja Koertzen
Job Masters
“The ease of use, the support, the product — it's absolutely outstanding. I'd recommend Euphoria any day.”
Paula Viljoen
Psorida Care
“I've never had such good service from any telecoms company — ever. I'm genuinely thankful.”
RJ Graaf
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Calculate your savings
Pick a plan, add your extensions, and see your monthly cost — no strings attached. Prices exclude VAT.
1. Choose your plan
2. How many extensions?
3. Optional add-ons
Manager LoginR100/manager/mo
4. Numbers
New numbers (DID)R125/number once-off
Port existing numbersR250/number once-off
Monthly cost
R650
Once-off setup
R2 150
Base setup fee: R1 500
Extension setup: R65 × 10 = R650
First month total
R2 800
Get a Quote
All prices exclude VAT. Final quote may vary based on your specific requirements.
Frequently asked
Financial questions, answered
The questions we get asked most often by financial services phone telecoms solutions businesses considering Euphoria.
Is Euphoria call recording FSCA-compliant?
Yes. Every call is automatically recorded with tamper-evident storage and configurable retention to align with FSCA record-keeping requirements (typically five years). Recordings carry full metadata, role-based access controls and audit logs — defensible under regulatory review.
How does it work for advisors who work from multiple locations?
Each advisor gets one extension that lives on a desk phone, mobile app, tablet and browser softphone simultaneously. They can take a client call from chambers, the office, or a client site — and it's recorded the same way regardless of where they answered.
Does it integrate with our advisory CRM?
Yes. Out-the-box integrations for Zoho, Salesforce, Freshdesk, Zendesk and Microsoft Teams. The Euphoria API supports tighter integration with proprietary wealth platforms and policy-administration systems.
Are calls and recordings POPIA-secure?
Yes. All voice traffic is encrypted in transit. Recordings are encrypted at rest with role-based access. We can sign data-processing agreements aligned to POPIA. Access logs are auditable for the lifetime of the recording.
Can we set up department-specific IVRs and routing?
Yes. Branded IVRs per practice area or product line, time-of-day routing, queue priorities for high-value clients, and overflow rules to specialist teams. All managed from a single web-based admin console.
How quickly can a multi-branch firm go live?
Most multi-branch financial services rollouts run 4–8 weeks end-to-end. Number porting from your current provider is handled by our team. Training for advisors and reception is part of the onboarding package.
Switch to SA's #1 business phone system for financial services
Let's talk about what your business actually needs — no pressure, no jargon, just a straight-talking chat with a Euphoria specialist.