How Euphoria’s business phone solution helps the security industry save money – and lives
Full remote working solutions
Contact centre ready
Load shedding capabilities
The South African security industry is growing at a rapid pace. In fact, the private security industry in South Africa is the fourth largest in the world per capita, with a current growth rate estimated at almost 15% annually.
In an industry that relies on fast responses to often dangerous situations and protecting people’s lives and premises at all costs, uninterrupted communication solutions are non-negotiable. Euphoria’s hosted PBX provides all the connectivity and support to maintain the flawless communication security companies need.
Voice over Internet Protocol (VoIP) and cloud computing work in tandem to create easy-to-use communication solutions designed to optimise call centres’ efficiency, response times and control.
Callers can be quickly and reliably routed to the department or operator they are looking for, 24 hours a day. Emergency calls can be diverted at the touch of a button, minimising wait times for callers needing urgent help, and basic enquiries can be automated using a virtual assistant. For example, if someone is calling in to enquire about their account balance, voice prompts can be used to verify the caller and share the information they need.
Euphoria Telecom offers companies of all types and sizes an affordable, cloud-hosted business telephony solution that makes them available to their customers, when and where they need them. This is why it was formed.
The added benefit of Euphoria’s cloud solution is that there is no need to tie your business into an extended contract. You can sign up on a month-to-month basis with no strings attached – no long-term contract is required. And because the system does not rely solely on landline connections it can operate across multiple platforms and locations, even when the power goes out. Euphoria offers more than 200+ innovative features that support your business. This includes a softphone solution that allows users to make and receive calls from landline numbers via their cell phones.
Call recording, faster dispatch times and customer peace of mind
One of the greatest benefits of Euphoria’s call centre functionality for the security sector is that security agents in the field can be dispatched instantly. Call centre agents can have multiple lines of communication open at once, allowing them to dispatch security agents, communicate with managers and stay on the line with callers simultaneously.
Call recording ensures that managers can monitor agents’ performance and submit calls for review if there are any service or legal concerns following an incident. Euphoria’s Cloud-hosted PBX systems are also fully scalable, connecting anything from three to 1000+ employees to the network.
There are no long-term subscriptions and because calls are made via the internet, you can save on call costs at low, fixed per-minute or per-second rates, and make free calls between your branches. And while you can still make and receive calls to and from landlines, the system transmits calls over the internet using a desk-based handset, a softphone on a laptop or even a variety of compatible mobile devices via a mobile app, meaning agents can work from anywhere.
Security made simple
Moving your security company’s call centre into the cloud with Euphoria’s hosted PBX is more affordable, with a choice of over 200 integrated features to choose from, depending on your company’s needs.
In the security business, communication can be a matter of life or death. Choosing a VoIP, cloud-hosted business phone solution (VoIP handset or VoIP phone) makes downtime a thing of the past and creates a reliable link between customers and agents, ensuring that your customers can bank on safety, fast response times and satisfaction.
Callers can be quickly and reliably routed to the department or operator they are looking for, 24 hours a day. Emergency calls can be diverted at the touch of a button, minimising wait times for callers needing urgent help, and basic enquiries can be automated using a virtual assistant.
Call centre agents can have multiple lines of communication open at once, allowing them to dispatch security agents, communicate with managers and stay on the line with callers simultaneously.
Seamlessly integrates with the following software
Transform your business with a multi-device phone solution tailored to your specific needs
We offer cost-effective telephony packages to suit businesses of all sizes.
Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.
Put your deskphone in your pocket with the Euphoria Mobile App.
Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.
Save up to:
compared to legacy landlines
compared to cumbersome onsite PBX systems
compared to other PBX providers
Euphoria system features that have special relevance within the security sector:
- Time of call – Ensure you’re meeting your SLAs by tracking call information like time received, duration and other critical analytics
- Speed dial – Call an emergency number at the touch of a button to ensure they’re on scene as fast as possible
- Call recording – To help refine and improve your team’s responsesand performance by recording and debriefing around calls
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