According to the CSIR (the Council for Scientific and Industrial Research), there was a total of 1 130 hours (more than 47 days) of load shedding last year and there is no end in sight this year.
It appears that load shedding is here to stay, and businesses need to plan around it so they can continue to trade as normally as possible within the constraints of the power grid and their budgets.
Euphoria Telecom has a solution that keeps your communication framework online, even when the power grid isn’t cooperating. When you switch to cloud-hosted telephony, you can still continue to operate uninterrupted when the lights go out.
Power up anywhere
If you have an analogue phone system or on-premise PABX server at your office, your telephony system is tied to your physical location and can potentially go down when load shedding kicks in. With a cloud-based PBX, that needn’t be a concern.
When you go cloud-based, your telephone system is accessible from anywhere the cloud can reach. Even when there is no power at work, your employees can pick up their handsets, cell phones or laptops, connect to the internet at home and keep working. So, load shedding doesn’t have to cause any disruption in business continuity.
Because all calls are made over the internet, a VoIP, cloud-based business telephone solution empowers you and your staff to field calls anywhere, via your mobile device (using a dedicated app), laptop (with a simple softphone interface), or with an IP (Internet Protocol) handset.
Stay online, no matter what
If your employees don’t have their own fibre connections at home, you could supply them with data SIM dongles to keep them online, while you maintain complete control of the data they use.
With a Euphoria Telecom VoIP system, it’s also easy to set up call forwarding, so any calls are automatically diverted to mobile phones during load shedding. And whether you have power or not, your phone system’s automated options can always answer simple queries without any agent or operator involvement.
No matter where you are, built-in automation features ensure that all your calls are answered, routed and handled correctly. And updating and changing your menus, media and routing is easy with the user-friendly interface on your TMS (Telephone Management System).
The combination of Voice over Internet Protocol (VoIP) and cloud computing technology links your phone, email, online video conferencing technology and even social media chat platforms all in one place, so you’re always connected to your customers in a variety of ways.
Never lose control
As a business owner, power outages can make you feel out of touch. With a cloud-hosted call centre solution, you never need to be. Using your TMS system, you can manage staff performance, monitor your costs, see how many queries were resolved or unresolved and track your agent or employee behaviour. All you need is an internet connection and a computer.
Euphoria’s dashboard makes your account details, invoices and statements available on demand at all times. Everything is backed up in the cloud, so whoever manages the system will never be out of the loop. Statements are searchable, downloadable and easy to read.
Shed costs, not control
When you choose a cloud-hosted PABX business phone solution from Euphoria, you have a choice between the pre-paid or post-paid option. Pre-paid airtime means you control exactly how much you spend upfront. With post-paid, you’ll never have to top up.
Contracts are binding and can be expensive. When you connect with Euphoria, though, your company is not required to sign a long-term contract. And as a cloud PABX user, there is no need for any physical PABX servers at the office. That means fewer IT personnel and lower maintenance costs because 99% of support is done remotely. And the off-site servers always stay online, whether there’s power or not.
To set up a cloud PABX system, all you need is internet infrastructure, which also makes it cheaper to make voice calls. All-in-all, you can save Up To 50% on your monthly phone bill.
No power, no problem
According to economists, load shedding costs the South African economy around R17 million an hour. But your company need not become just another statistic. A cloud-hosted PABX business phone solution from Euphoria is the practical, affordable way to bypass the power utility and maintain uninterrupted control of your communication tools. Can you really afford to be left behind?