Get a powerful & intuitive cloud contact centre solution

Choose the Call Centre Solution that gives you more

Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones
  • Monitor agent time & attendance from anywhere

  • Comprehensive remote working suite

  • 200+ powerful system features

  • Word-class service & support

  • Competitive pricing

  • No contracts

Locally developed, feature-rich, cost-effective & easy-to-use.

Lightning fast deployment

No longterm contracts

Custom integrations

Calling: Inbound, outbound & blended campaigns

System features

TMS user management

Security and access is at the heart of our platform. Every user can have different access rights. This ensures that managers, users and user groups only see and work with what they need. All events are tracked for accountability.

Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones
Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones

Agent workspace

This is the agents’ realm where they are empowered to operate easily and productively. The Agent Workspace is easy to navigate and most importantly it delivers all of the monitoring and management tools you need to get the very best out of each call centre agent. 

Dispositions

The platform gives you the ability to disposition every inbound and outbound call, providing you with unique and in-depth insights into campaigns and customer experiences.

Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones
Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones

Data reporting

Having rich, relevant data at your fingertips is the best way to run a successful contact centre which is which is why we focus on delivering best practice reports along with additional unique features that look at agent productivity in relation to their time management i.e. around productive vs non-productive use of their time. 

Call recording

Our call centre suite comes with secure call recording functionality stored for 5 years as standard. It offers an easy-to-use search interface with live browser playback.

Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones
Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones

Scripting

If you are running a campaign and want to ensure that the introduction messaging is perfect then scripting is a great way to train and ensure that agents maintain a high standard of clear communication with customers. 

Preview dialer

Do you want to increase sales without burning through expensive contact lists? Our Preview Dialer offers a feature-rich dialer with full campaign management, sticky agent, dispositions and adjustable call frequencies. The agent works a lead from cradle to sale and before the call is automatically generated the agent has time to preview who they will be speaking to, so they are prepared when the call is automatically generated. We see that Preview Dialers have a much higher conversion rate compared with a Predictive Dialers.

Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones
Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones

Call Centre Extensions

For those of you running call centres – large or small – we have developed some must-have functionality and  and released two new extension packages: 

  1. Agent extension – this is an inbound agent that can make manual outbound calls as needed. 
  2. Agent and Dialer extension  – this is an outbound extension that has the ability to be linked to two types of dialers, Preview Dialer as well as Power Dialer. 

Both of these new types of extensions come with a host of analytics, plus time and attendance functions that are critical for call centres.

Remote working made simple

No matter where your workforce is – distributed across multiple branches, working remotely from home or a combination of the two, managing them is critical to delivering on your business goals. TMS v3 has been designed to enable you to do that easily and effectively. The built-in time and attendance functionality provides valuable insights into how your teams are performing – no matter where you or they are.

Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones
Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones

Choose Euphoria

We're proud to provide a world-class business phone system that just works.

Euphoria Telecom, PABX phone system, cloud PABX, Yealink Phones

Customer reviews

Over 4500 happy customers across the country enjoy the Euphoria experience.

Take control of your business phone spend