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Top 10 system features
Efficient administration, supervisor and agent training automated on-boarding and in app guidance at any moment of need. This adds an exceptional amount of efficiency in getting new employees trained on how to use the system.
TMS user management
Security and access is at the heart of our platform. Every user can have different access rights. This ensures that managers, users and user groups only see and work with what they need. All events are tracked for accountability.
This is the agents’ realm where they are empowered to operate easily and productively. The Agent Workspace is easy to navigate and most importantly it delivers all of the monitoring and management tools you need to get the very best out of each agent.
The platform gives you the ability to disposition every inbound and outbound call, providing you with unique and in-depth insights into campaigns and customer experiences.
Having rich, relevant data at your fingertips is the best way to run a successful contact centre which is which is why we focus on delivering best practice reports along with additional unique features that look at agent productivity in relation to their time management i.e. around productive vs non-productive use of their time.
Our contact centre suite comes with secure call recording functionality stored for 5 years as standard. It offers an easy-to-use search interface with live browser playback.
If you are running a campaign and want to ensure that the introduction messaging is perfect then scripting is a great way to train and ensure that agents maintain a high standard of clear communication with customers.
Do you want to increase sales without burning through expensive contact lists? Our Preview Dialer offers a feature-rich dialer with full campaign management, sticky agent, dispositions and adjustable call frequencies. The agent works a lead from cradle to sale and before the call is automatically generated the agent has time to preview who they will be speaking to, so they are prepared when the call is automatically generated. We see that Preview Dialers have a much higher conversion rate compared with a Predictive Dialers.
This is probably the smartest dialer available, especially if you are looking to get the best of both worlds. It is as fast as a predictive dialer and uses the same cradle to sale methodology as a Preview Dialer. It has a similar dialing algorithm as a predictive dialer but it differs in that the agent works number of leads per campaign instead of numbers of calls made per campaign. It includes the features of a Predictive Dialer in voicemail detection and in being able to set dial ratios but where it differs is that the agents can work their leads from cradle to sale which results in a more proactive, prepared agent and thus higher conversion rates.
Pause codes & agent login workforce management
Our system gives you the ability to create custom Pause Codes that can be set to productive or unproductive Pause. This is a super-useful Workforce Management feature that can seamlessly assist you in monotoring and capturing your agents’ time, attendance, participation and availability.
Take Control Of Your Business Phone Spend
Data is power. The Euphoria system gives you detailed, real-time information that helps you manage call flows. Manage call queuing, call conferencing and in-call management (like barging, recording and monitoring) for a smooth and seamless customer communication experience.
Big savings on your monthly phone bill
On average our customers save up to 50% when switching to Euphoria.
No longterm contracts
We don’t believe in contracts. You’re never locked in and can cancel anytime before the 23rd of the month.
Unmatched customer service
If you’re part of our family (and all our customers are) you’ll get our full support, every step of the way, 24/7, 365.
Our system is designed for 3 to 1000+ extensions, which means it can grow or shrink back in lockstep with your business.
Innovative and reliable technology
Our system is hassle-free, reliable and easy to use.
200+ powerful features
Our advanced Telephone Management System (TMS) has a host of useful features that will take your business to the next level.