News, industry insights and more
Key Strategies to Revamp Your Call Centre
It has been said in the marketing space that customer experience is the next competitive battleground. Where business is going to either be won or
Seamless Telecom Solutions for the Security Sector
The security sector in South Africa is expanding quickly. In actuality, South Africa has the fourth-largest per-capita private security sector in the world, with an
PABX vs PBX Telecoms: How Do They Differ?
Businesses of all sizes and industries can benefit from a telecom system. Call centers, retail businesses with multiple locations, healthcare providers, financial institutions, government agencies
How to: Choosing a Wireless Microphone Headset for Work
Need a headset for business? Whether your job calls for daily video conferencing, customer calls or any other communication, you need to be confident that
E-Commerce Biz Phone Solutions Savings
Smarter Phone Solutions for eCommerce with VoIP
Automotive Phone Solutions for Sales
South Africa’s automotive industry remains one of the country’s largest and most dynamic sectors, contributing significantly to the economy. Whether you’re in car sales, manufacturing,
VoIP Phones for Home South Africa: What to Look For
Voice over internet protocol (VoIP) has established a solid reputation as a flexible and affordable replacement for more conventional office phone systems. However, VoIP doesn’t
What the Heck is Cloud PBX and Why You Need It
You’ve probably heard that a cloud PBX phone solution is a good alternative to traditional telephone lines. But what is it, how does it work,
Euphoria & Reach: Breast Cancer Awareness
Following on from a successful flagship exhibit at KAMERS/Makers, Stellenbosch in October, Euphoria Telecom and Reach for Recovery are now taking their new He(art) Gallery
How to Empower Businesses in Agriculture
VoIP, cloud-based PBX solutions like Euphoria’s offer a host of benefits for businesses in the agricultural sector, including the ability to make and receive calls
The Business Benefit of a PABX System
A Private Branch Exchange (PBX), also called a PABX system, is a private network of phone systems that enables voice over IP (VoIP), integrated services
A Simple Guide to PBX Phone Systems
A PBX phone system is a private corporate phone network. PBX users may interact internally and externally via Voice over IP, ISDN, or analogue. PBX/PABX
Voice Note vs Call: Pick the Best Channel
There’s a war underway in the communications sphere. There are at least three sides: Pro phone calls. Pro voice notes. And pro ‘anything that doesn’t
Where to Find VoIP Phones for Sale for Your Business
VoIP Phones for Sale in South Africa VoIP offers several advantages for making phone calls. To use this technology, you will need a stable internet
Top SA VoIP Providers for Small Companies
The Best VoIP Providers in South Africa: Which Should You Pick? More affordable and functionally advanced, Voice over Internet Protocol (VoIP) services are replacing conventional
Euphoria Telecom Backs BMX Racing in the Overberg
Euphoria Telecom is the proud sponsor of the Overberg BMX Club in Hermanus. Their brand new track is situated against the backend of the Fernkloof
The Best Call Centre Software Solutions in SA
Choosing the Best Call Centre Software: Our Methodology You may be wondering what criteria or approach we used to choose what we consider to be
A Quick Guide to the Benefits of VoIP vs Analogue
Phone systems are a crucial tool that all companies need. When choosing a phone system, companies typically have two main options: traditional analogue phones or
The end of copper-based voice — And the rise of VoIP
Voice-over-Internet-protocol (VoIP) providers are stepping in to fill the gap for telephony in South Africa left by the demise of copper-based networks.
Ideal Phone Solutions for Agriculture
For equipment suppliers, leasing agencies, seed merchants, consultants, commercial farmers and other agricultural businesses, one of the smartest investments they can make is in a
Stay Connected Even During Loadshedding
According to the CSIR (the Council for Scientific and Industrial Research), there was a total of 1 130 hours (more than 47 days) of load
CEO Views SME Survival & Growth Strategy
Rising costs across the board plus load-shedding are keeping business owners on their toes this year. Surviving the next three months will be crucial for
Euphoria’s contact centre and business phone solution for the automotive industry
Despite the effects of COVID-19, the South African automotive industry remains the largest manufacturing sector in the country, and still contributed 4,9% to South Africa’s
Empowering Film Makers for Social Change
Euphoria Telecom is proudly providing an economically disadvantaged young adult the chance to attend an impact facilitator course offered by Sunshine Cinema in partnership with
Elevate Your Call Center Business
Euphoria Telecom’s full-service VoIP, cloud-hosted business telephony platform is now integrated with Microsoft Teams, Freshworks’ digital ticketing solution Freshdesk, Zoho CRM and Zendesk.
Get seamless CRM Integration with Zoho
Euphoria Telecom’s full-service VoIP, cloud-hosted business telephony platform has added another valuable Customer Relationship Management (CRM) tool to its integrated third-party software offerings.
Euphoria PABX: Boosts Reception Services
Receptionists often do far more than answer phones. They are the frontline voices and faces of the companies they represent.
Staying connected, no matter what
Euphoria Telecom is a family-oriented business. We know there’s more to life than work, and we believe in investing in and supporting the communities we
Euphoria & Freshdesk: Helpdesk Upgrade
Euphoria Telecom has integrated Freshworks’ digital ticketing solution Freshdesk into its business telephone and contact centre solution. This bilateral integration between Freshdesk and Euphoria makes helpdesk management easier for customers of both
Euphoria & MS Teams: Easy Teamwork
Euphoria Telecom has officially added Microsoft Teams integration to its full-service VoIP, cloud-hosted business telephony platform.