Euphoria’s cost effective business phone solution for the automotive industry – driving service and sales

No contracts
Big savings
Full remote working solutions
Contact centre ready
In-depth analytics
Load shedding capabilities

Despite the effects of COVID-19, the South African automotive industry remains the largest manufacturing sector in the country, and still contributed 4,9% to South Africa’s GDP (Gross Domestic Product) in 2020. From vehicle manufacturing to retail, the broader automotive industry is an economic powerhouse that is driven by high service standards and end-toend communication with multiple stakeholders.

Euphoria Telecoms’ hosted PBX is a scalable telephony solution that can be tailored to fit any automotive business, regardless of size or sector. And Euphoria ensures that reliable support is always on-hand. Powered by the perfect combination of Voice over Internet Protocol (VoIP) and cloud computing, Euphoria’s cloud-hosted PABX system delivers the ultimate communication package – for call or service centres, businesses with multiple sites and everything in between.

In today’s digitally powered world, flexible communication features on enterprise-grade business phone systems are indispensable. For many businesses, the ability to work from anywhere has become non-negotiable. And additional smart features like automatic call routing, cost analysis and call recording are equally valuable.

Euphoria Telecom provides a basket of customisable features that can be tailor-made to suit automotive service centres, manufacturers, retailers or suppliers, with packages to accommodate anything from three to 1000+ extensions.

Kit out your call centre – from sales to support

For any consumer, buying a car is an important decision that requires careful consideration and access to well-informed, helpful call centre agents that can help close the deal. Euphoria’s call centre functionality streamlines the process through smart call routing, self-help options, call recording and quality assurance tools that help managers ensure the right level of service is maintained. Euphoria Telecoms’ hosted PBX is a scalable telephony solution that can be tailored to fit any automotive business, regardless of size or sector. And Euphoria ensures that reliable support is always on-hand. Powered by the perfect combination of Voice over Internet Protocol (VoIP) and cloud computing, Euphoria’s cloud-hosted PABX system delivers the ultimate communication package – for call or service centres, businesses with multiple sites and everything in between.

Following the purchase, the call centre becomes a hub for after-sales service, lead management, payment queries or follow-ups and courtesy calls. Integrated call centre software helps dealers manage customer data, keep prospects or existing customers up to date about any upcoming promotions, and even set automated payment reminders across multiple channels – including calls, SMS or email.

In automotive manufacturing, call centre requirements are not quite the same as they are in retail. But Euphoria’s selection of customisable features can be made to order.

Communication with drive

When you take your automotive business’s telephony into the cloud with Euphoria’s business phone solution, there are over 200 integrated features to choose from. So, whether you run a dealership, a parts business, a repair centre, a manufacturing company or anything else, you’ll find a custom package that’s just right for you. And when you sign up, there is no long-term subscription required.

But with Euphoria Telecom’s cloud-hosted PBX business phone solution, live and virtual receptionists can comfortably work in tandem to get the most out of the front desk.

A live receptionist is capable of performing important tasks that simply cannot be automated. They have first-hand knowledge about the business that allows them to answer company-related questions posed by callers, provide information about company events or products and direct callers with more complex queries to the relevant departments.

Simpler queries, however, can be automated, freeing up the receptionist to field more delicate calls, interact with visitors and carry on with pressing administrative tasks.

Migrating to Euphoria’s cloud-based PBX service facilitates fast, secure and stable network access, with free inter-branch calling and affordable per-minute billing on local and international calls, with post-paid and prepaid options available. Cost reporting and tracking also ensure that budgets can be monitored and managed.

Seamlessly integrates with the following software

Transform your business with a multi-device phone solution tailored to your specific needs

We offer cost-effective telephony packages to suit businesses of all sizes.

Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.

Put your deskphone in your pocket with the Euphoria Mobile App.

Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.

Save up to:

70%

compared to legacy landlines

50%

compared to cumbersome onsite PBX systems

30%

compared to other PBX providers

Euphoria system features that have special relevance within the automotive sector:

Queues / Queue analytics – to ensure your business never misses an important customer call and check how your queues are performing by department or product line
Surveys – to help ensure your customers are getting the service you want them to by asking them for feedback on their engagements
CRM integration – have a single view of your customers through Euphoria’s integrations with your CRM system