Hello

I'm Aidan

Channel & Direct Sales Manager

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About me

What is your favourite Euphoria system feature?

There are too many, Queue Call Logs, Dispositions, Queues

What do you love most about your job?

The staff we work with, but also new clients that we meet all the time. The fact that I can form relationships with people and do business with them

What sets Euphoria Telecom apart from its competitors?

We have a proprietary built product, we have 30 day contracts, but we dont just sell for the sake of selling, we provide solutions to help companies navigate the tricky waters in the market.

When you are not at work what Hobbies take up your time?

Helping others, playing padel, tennis, exercising and having fun with friends.

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Press

Truth about AI threat to call centres

Artificial intelligence (AI) does not pose a threat to call centre jobs or demand for voice-over-Internet-protocol (VoIP) services, according to Euphoria Telecom chief technology officer Nic Laschinger. Several experts and heavyweights in the customer support industry have predicted that AI will significantly impact human involvement in conventional call centres. Research firm Gartner has predicted that AI will cut contact centre labour costs by more than $80 billion (R1.55 billion) by 2026. In April 2024, Tata Consultancy Services CEO K Krithivasan told the

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News

Real Voices, Real Service: What Our Customers Are Saying About Euphoria Telecom

In the South African telecoms landscape, five-star service has historically been about as common as a full month without load-shedding. The industry’s reputation? Let’s just say… it’s not exactly glowing. But at Euphoria Telecom, we believe your business phone system should come with something powerful — service that actually delivers. We don’t just build smart, flexible VoIP solutions — we back them with humans who care, act fast, and go the extra smile. That’s why we’re proud to share these

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News

Euphoria On Air: eTV’s The Morning Show

In a recent interview on eTV’s The Morning Show, Euphoria Telecom’s CTO Nic Laschinger, delved into the critical importance of equipping employees with the right tools to enhance their work life and drive company success. He emphasised that providing the appropriate resources not only boosts productivity but also fosters a positive company culture, leading to increased employee satisfaction and retention. Nic shared practical strategies for managers that can help them identify and implement the mission specific tools their teams need, highlighting

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