1. Customer centric service
At Euphoria we don’t subscribe to the sub-standard service levels that are expected in South Africa. We understand the dynamic: YOU PAY US for good service. If this is not provided, you will go somewhere else. At Euphoria we know this: Without our clients, we are nothing.
Our 30-day contract is testament to our focus on excellent customer service. It is entirely in our interest to keep you happy and not to lock you in a contract with complex exit clauses. You are free to leave whenever you are unhappy. Being customer centric is therefore our first priority and makes up the heart of our operation. Our very first client, Altech Isis, is still with us today and this illustrates our commitment to keeping our clients satisfied. We understand that we exist because of our clients; our livelihood is the small business owner.
2. Local innovation, made in SA
Euphoria Telecom is a proud proprietary cloud PBX system which was designed and built in South Africa. This means we have a comprehensive understanding of the infrastructure challenges in South Africa that a foreign system would not have. We understand the limitations of the local internet system and how to manage the business telephony environment. In addition, we also do business in South Africa; therefore we have insight into the business dynamics, the socio-political environment and the various influences on small business owners in SA.
When you partner with us, you will be supported by people who understand the nuts and bolts of our system. Our mission is to constantly improve our system and to exceed your expectations of our product.
3. True cloud platform
We offer a true cloud PBX platform with all the associated and expected flexibility and scalability. You can opt to include as much (or as little) integration as your business requires and this can be altered at any time as your business grows or condenses. You will only pay for what you need and use with Euphoria.
Cloud is 100% flexible. You can have as many extensions as you need and change this whenever you want. This system results in a far more efficient use of your financial resources by being infinitely scalable and accommodating.
4. Ethical and transparent
Our mission is to build an enduring business – we are in it for the long haul. Thus, we invest in successful and long term relationships where our service can add the maximum value. The 30-day contract from Euphoria Telecom offers proof that we are committed to ethical and transparent customer service. In addition, we are committed to treating our customers ethically and we will only ever sell you what you need. Our system is 100% transparent as reporting happens in real-time, so you will always know exactly how much, when and where you are spending money.
5. Professional and efficient
As a small business owner, you know that your first customer contact has significant influence on customer acquisition and retention, therefore your business telephony system is the lifeblood of your business. You need to choose and invest in a professional, all-inclusive telephony system to provide your business with a reliable and high-tech communication infrastructure.
Automation is the key to consistent and dependable customer service and as your business grows, you will need to increasingly rely on automation to offer the best possible customer service. This ensures successful and effortless first contact with the aim of connecting the caller to the best service consultant in the shortest amount of time.
Euphoria Telecom constantly invests in the development of our system and we treat it as a dynamic and on-going challenge to meet the needs of our customers. You can rest assured that when you invest with us, you will get a professional and highly competent business telephony system that will improve your business efficiencies and elevate your operational structure.
Euphoria Telecom is a high-value, professional business with a dedicated management team who invests in technology and human resources with the goal to develop the best business telephony system on the continent. Partnering with us will be one of the best decisions you make for your call centre, start-up or enterprise business.
Euphoria Telecom. Pioneering Business Communications.