Contact centre solution
Our contact centre solution delivers greater agent productivity and flexible call center management
Each Euphoria PBX comes standard with these system features, no matter which extension type you choose:
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IVR (Interactive Voice Response)
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Hunt Lists
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TMS (Telephone Management System)
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Administrative Groups
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Virtual Conference
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Realtime Call Monitoring
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Inbound Analytics
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Feature Codes
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6 Months Data Retention
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Cost Reporting
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Free Interbranch Calls
Agent
R295
Per extension per month – ex VAT
Set up cost R1500 + extension initiation
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Cost Reporting & Tracking
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Global Contacts
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Advanced Queue Participation + Analytics
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Extension Permission management
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5 Years Retention (per extension per month)
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Whisper, Spy & Barge (defined by destination not source)
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Agent Workspace
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Call Recording
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Event-driven Webhooks for Integration
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Call Dispositioning
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Pause Codes
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CRM Tagging
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Time and Attendance
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Performance and Productivity Management
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Workforce Management
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Randomised CLI Option
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Dynamic and Scheduled Callbacks
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Dialing Restrictions
ViBE License
Manager Access
Agent + Dialer
R395
Per extension per month – ex VAT
Set up cost R1500 + extension initiation
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Cost Reporting & Tracking
-
Global Contacts
-
Advanced Queue Participation + Analytics
-
Extension Permission management
-
5 Years Retention (per extension per month)
-
Whisper, Spy & Barge (defined by destination not source)
-
Agent Workspace
-
Call Recording
-
Event-driven Webhooks for Integration
-
Call Dispositioning
-
Pause Codes
-
CRM Tagging
-
Time and Attendance
-
Performance and Productivity Management
-
Workforce Management
-
Randomised CLI Option
-
Dynamic and Scheduled Callbacks
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Dialing Restrictions
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Scripting
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Outbound Campaign Builder
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Dialer Participation
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ViBE License
Manager Access
Please note that all Optional Extras are available at an additional cost per extension.
Choose Euphoria
We're proud to provide a business phone system that just works.
Customer reviews
Over 5000 happy customers across the country enjoy the Euphoria experience.
Popular business phone features
Big savings on your monthly phone bill
On average our customers save up to 50% when switching to Euphoria.
No longterm contracts
We dont believe in contracts. You’re never locked in and can cancel any time before the 23rd of the month.
Flexible solutions
Our system is designed for 3 to 1000+ extensions, which means we can grow and shrink back in lockstep with your business
Unmatched customer service
If youre part of our family (and all our customers are) you’ll get our full support every step of the way 24/7.
Innovative & reliable technology
Hassle free, reliable and simple to operate.
Powerful telephone management system
Our intuitive telephone management system generates detailed data and in-depth, real-time reporting.