Integrity over profits
Euphoria Telecom in the press
Corporate social responsibility (CSR) has evolved from a tick-box exercise to a key pillar in supporting communities and building a company’s reputation as responsible corporate citizens, says Lauren Pybus, National Marketing Manager of Euphoria Telecom.
Data from last year shows that while South Africa’s Black Friday activity was muted overall, shoppers are increasingly going online.
The COVID-19 coronavirus lockdown has forced many companies to send some, if not all, of their workforces home. For companies running call centres, this has both upsides and downsides.
Research shows that the biggest hurdle women face in their careers is not the glass ceiling but the ‘broken rung’.
Cloud PBX (Private Branch Exchange) is not a new concept and is the evolution of unified collaboration technologies. It combines the reliability of traditional telephony with the flexibility of cloud technology, and should assist businesses in navigating hybrid work complexities. According to a recent Forrester report, 70% of telecommunications decision makers are either adopting or planning to adopt UCaaS (Unified-Communications-as-a- Service) solutions, with cloud PBX being a critical component of this change. By moving to cloud-based telephony, businesses can eliminate the maintenance burden of on-premises PBX systems and achieve up to a 30% reduction in total communication costs, says Forrester.
Black Friday has evolved from being a single day to a month-long sales event that places considerable demand on South African retailers, their staff and their systems.
Cloud-based VoIP business solutions provider Euphoria Telecom has announced three senior appointments.
Former YuppieChef managing director Warren Hawkins has been appointed as the company’s managing director, while telecoms veteran Leonie Stanley takes on the role of operations director.
Separately, Artificial Intelligence (AI) and the Internet of Things (IoT) are already driving significant development in industries like manufacturing and banking, but in tandem, the two technologies present powerful opportunities in a wide range of sectors.
In a competitive market, the allure of a bargain can lead businesses and consumers to prioritise price above all else. But value is more than just what’s on the price tag. Understanding this is key to sustainable success in business.
Euphoria Telecom and South Africa’s oldest breast cancer organisation, Reach for Recovery, have partnered to by creating giant pink sticky notes to raise awareness and funds to help assist on early detection of breast cancer throughout October.
Tech in 2024
From macro-economic geopolitical trends to more nuanced AI – what businesses can expect in the coming year.
Ask most South Africans what they expect in 2024, and you’ll get comments about Eskom, elections and tightening budgets.
But what are tech business owners expecting in 2024? Here are some predictions for the coming year.
Cloud-based telephone systems offer immense opportunities for enterprises to upgrade their communication infrastructure. However, to realise the complete value these systems provide, companies must embrace specific strategies. Here are three ways big businesses can get the most out of their telephony service.
Telkom’s fixed-line subscriber numbers have been on a steady downward trajectory for over two decades, and according to the feedback of voice-over-Internet protocol (VoIP) providers, the newer technology is replacing traditional calling.
The need to dial traditional phone numbers has diminished with the advent of Voice over Internet Protocol Picture: Karen Sandison, African News Agency(ANA)
Learn from Zendesk’s CX Trends 2023 Report about the impact of personalized customer service, with insights from John Woollam, CEO of Euphoria Telecom. Explore how call data reveals patterns, preferences, and pain points, and how addressing repeat calls can save millions. Dive into the proactive strategies to engage disengaged customers and turn data into targeted solutions. Find out how business telephone systems empower tailored experiences, fostering loyalty and driving growth.
Technology offers SMEs abundant opportunities to do things faster, better, cheaper. Overworked business owners don’t always have time to research these things or get to grips with just how they can use them.
Despite the dual headwinds of load shedding and consumer inflation, 2023 has the potential to be a watershed year for telecommunications in South Africa.
Nic Laschinger, chief technology officer of Euphoria Telecom
With digital migration (seemingly) imminent and spectrum allocation continuing to open up, the country is ripe with potential to provide broader and cheaper internet connectivity.
Some milestones have a habit of sneaking up on you. One day, for example, you’re feeling the rush of finishing your last Matric exam and when you next look up, it’s time for your 30-year school reunion. That sense of timing passing is even more prevalent in business, where you’re so caught up in the day-to-day that it’s hard to take a step back and appreciate how far you’ve come
SMEs are considered to be the growth engine of South Africa’s economy, providing employment for millions and contributing significantly to the country’s gross domestic product.
Telephony has evolved since the good old days of ‘nommer asseblief’ manual exchanges, and landlines that are irreversibly tied to a single physical location.
Retailers are hoping this festive season will help them recover from the ups and downs of the past 18 months. Customer service remains a critical aspect of achieving that. As Forbes recently noted, “Customer service, customer feedback and meeting customers’ expectations continue to be a key focus for retailers.”
Unified Communications as a Service (UCaaS) provider Zoom launched Zoom Phone in South Africa last year, having launched it in 2019 in limited markets, writes Nic Laschinger, CTO, Euphoria Telecom.
Euphoria Telecom‘s call centre solution prioritises rich, relevant data reporting. It helps call centre owners and managers maximise agent productivity with a variety of performance reporting tools and provides a holistic view of call behaviour and activity.
For 2Way Systems co-founder and operations director, James Bracher, finding and adopting a Euphoria business phone solution was a critical milestone in the business’s growth and success.
2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future.
With this in mind, Nic Laschinger, CTO of Euphoria Telecom, has shared five telephony trends to expect in 2021:
The rapid lockdown sent many companies scrambling to set up operations remotely, and left their customers hanging – on the telephone.
Choosing a business telephony provider based purely on price may not the most cost effective route in the long run. Marizette Topham, Head of Sales at Euphoria Telecom, explains what prospective cloud PBX customers should be looking for and why
With most SMEs introducing work-from-home policies during the national lockdown, cloud-based call management software firm Euphoria Telecom has helped them seamlessly transition to remote working.
DURBAN – The coronavirus pandemic is challenging organisations and leaders to change the way they run their operations and manage their employees.
Where remote working initiatives would normally be planned, with set guidelines and parameters, the pace at which companies across the globe have had to send employees home has meant that to a large extent it’s been a scramble.
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The implications of a move to level 3 lockdown are quite significant for businesses. While the exact regulations are not yet available, at this stage what is clear is that South Africa will go to level 3 on 1 June. For businesses, this means preparing for level 3, as well as having contingency plans in place to go back to level 4 or level 5 if need be, says Euphoria Telecom CEO John Woollam.
The COVID-19 coronavirus lockdown has forced many companies to send some, if not all, of their workforces home. For companies running call centres, this has both upsides and downsides.
Coronavirus is disrupting business operations across the world. Keeping their employees safe is a priority for businesses, but likewise, the business has to keep running.
With the coronavirus pandemic declared a national disaster in South Africa, businesses need to consider how they are going to maintain normal operations if employees are quarantined, or asked to stay home for whatever reason.
Amidst fears of possible food shortages and the like, businesses are considering more urgent things – like who will answer the office phone if we are all asked to stay home for a few weeks? And how will my call centre keep operating if no-one is allowed into it?
The novel coronavirus Covid-19 has officially arrived in South Africa, and for businesses, this means considering how they are going to maintain normal operations if employees are quarantined, or asked to stay home for whatever reason.
Euphoria Telecom has been the South African leaders in cloud-hosted PBX solutions for a decade. Discover how our pioneering platform is helping 4000+ businesses across the country to save money and operate more efficiently – all without a contract.
CAPE TOWN – Euphoria Telecom is sharing its massive success with its staff, the company launched a new company-wide profit share initiative last year and has now made the first pay-outs to all its staff. This is part of the company’s growth strategy and to promote an inclusive culture.
Read more…
Euphoria Telecom has launched the latest version of its market leading cloud-based business Telephone Management System (TMS).
Euphoria Telecom has launched the latest version of its market leading cloud-based business Telephone Management System (TMS).The new TMS version 3 is packed with easy-to-use features and is capable of significantly improving business efficiency whilst delivering powerful reporting and workforce management capabilities.
Euphoria Telecom has launched the latest version of its market leading cloud-based business Telephone Management System (TMS).
Euphoria Telecom launched a new company-wide profit share initiative last year, and the first pay-outs were made in July 2019.
Modern businesses are no longer restricted to boundaries – they are now crossing international borders and are venturing into exciting new territories – they are going global.
Why waitering & junior sales jobs made John Woolam a better leader
John Woollam is the CEO of Euphoria Telecom, an industry-leading cloud-based business telephony platform.
Delivering PBX Functionality without Using Internet Connection
Just six months after the launch of the Fresh Phone the product has gained much popularity
Delivering PBX Functionality without Using Internet Connection
Leveraging cloud technology to improve operational efficiency.
Euphoria Telecom has introduced a toll-free system that enables free calls from all cellphone numbers.
Euphoria Telecom’s maturing reseller channel is gaining momentum amongst IT service companies looking for a high quality, reliable, innovative business telephone system for their customers.
Euphoria Telecom‘s business goal has always been to push the boundaries of innovation and tech, delivering a relevant and useful communications tool for businesses in South Africa…
Many businesses are seeing the endless benefits that cloud services and cloud infrastructure can offer their businesses – in the short and long term.
Pioneers in business Communications, Euphoria Telecom is looking for five software developers to join its development team.
ITWeb met with co-founder and CTO of Euphoria Telecom, Conrad De Wet, to discuss the pros and cons of business cloud services and cloud-based business phone systems…
Still living in that world – the one with poor customer service, high costs for business services, murky answers to technical problems, long contracts for services you never receive? Yes, that world. The sad reality is that for many South African businesses. The truth is, modern versions of these services are much simpler to deploy, cost far less than what you would assume…
Companies that have already moved their email and file storage to the cloud should now also consider moving their phone system to the cloud. Moving to the cloud is not just about adopting a new technology platform but transforming the way one does business. Cloud computing is making huge waves in the business world, consumer cloud services such as iCloud, Google Drive and Dropbox have changed the way people think about digital content and how to use it. Cloud is fast becoming the preferred choice.
Unsuspecting VOIP customers are often surprised when they receive outrageous phone bills, especially when their telephone service providers do not explain the risks of toll fraud (PBX hacking). International fraudsters are constantly hijacking telephone systems and using them to place calls to premium charge-by-the-minute numbers.
If your phone provider doesn’t offer control mechanisms to help prevent fraudulent use of your VOIP account, you may want to look into using a different provider. Local telecoms provider Euphoria Telecom says international hackers are on the prowl, looking to hijack telephone systems and using them to place calls to premium charge-by-the-minute numbers.
The business telephony system is still the lifeblood of business today, one needs to ensure it provides the necessary workflow automation, productivity tracking and management reporting to effectively manage your business.
Small business owners must realise that first customer contact has significant influence on customer acquisition and retention. The business telephony system is therefore the lifeblood of one’s business, one needs to ensure it is efficient.Euphoria Telecom CEO George Golding says SMEs need to invest in a reliable and high-tech communication infrastructure to remain competitive.
Changing the way business owners think about and run their communications. This is the sole mission of two Cape Town entrepreneurs and the co-founders of Euphoria Telecom, George Golding and Conrad de Wet. Euphoria is fast changing the business telephone (PABX) system game in South Africa, introducing a proudly South African cloud-based business telephone system to SMEs.
A few years ago voice over IP was the rage; every company in the communications business was offering some VoIP service. The problem was that many providers did not do their homework properly which often resulted in a very poor quality of service, giving VoIP a bad name.
Everything changes when processes pass through seamlessly without the direct involvement of employees, says George Golding, CEO of Euphoria Telecom. It is being thrust on business executives, whether they’re ready for change or not.
If you have a customer service department, a telesales team, or a technical support department, you already know that the old-school call centres require a huge up-front capital investment in on-site hardware and software. At Euphoria, we do it differently.
Today’s unpredictable economy is demanding new levels of insight and innovation from company executives, they need to work together to meet new strategic and tactical challenges. This is according to local entrepreneur and Euphoria Telecom CEO George Golding.
Everything changes when processes pass through seamlessly without the direct involvement of employees, says George Golding, CEO of Euphoria Telecom. It is being thrust on business executives, whether they’re ready for change or not.
Euphoria Telecom and Salesforce are the new power couple in cloud software systems. This new partnership offers more business functionality with far less effort, through seamless integration powered by the need for business efficiency and cloud technology.
The future of superior, affordable, rich unified communications won’t be a minute. By Robert Barclay, Process Manager, Euphoria Telecom. How often have you heard a small business owner, friend, colleague or online forum contributor bemoaning the terrible quality or support of their network connectivity, Internet and telecoms services? All too often.
Where there’s smoke, there’s fire and in the case of cloud computing, astute entrepreneurs are using hosted voice over Internet Protocol (VOIP) to send phone bills up in smoke, says George Golding, CEO of Euphoria Telecoms
With the popular David and Goliath theme of a hungry tech startup looking to disrupt, Cape Town, South Africa-based VoIP (voice over internet protocol) service providerEuphoria Telecom hopes to change the way business owners think about and run their communications.
How to negotiate the pitfalls of choosing a provider and platform. Public cloud telephony is on the rise in small and medium enterprises. Companies in the five to 50-user segment (including distributed offices) are sold on the benefits of outsourcing the skills burden, upfront cost and risk of owning, maintaining and refreshing PBX equipment to a Cloud PBX VoIP provider.
South African retailers are so complacent about their Telkom bills that they seldom seriously consider alternatives. Headlong against this trend is the high-ranking national jeweller, Galaxy and Co, which will soon harness a hosted cloud voice over Internet Protocol (VOIP) solution from Euphoria Telecoms to reduce telecoms expenses by more than R500 000 per year.
New wireless and fibre options can greatly improve reliability at good prices, says George Golding, MD of Euphoria Telecom. Businesses are increasingly dependent on Internet-delivered (cloud-based) IT and communications services today, including Voice over IP (VoIP). In such circumstances, reliable Internet is a must, or your business will simply grind to a halt.
Cloud PBX providers have a number of advantages over other voice-over-IP (VOIP) telephony providers that set them apart from the competition. To appreciate why, we need to go back seven years to understand the origin and current make-up of the VOIP landscape, and how it became a viable industry in the first place.
While a cloud-based (hosted) PBX might make sense for most companies, others will benefit from an on-site solution.
A major deciding factor is the level of control you need or want over administrative functions like configuration and upgrades – but in such cases there’s a trade-off – the high costs associated with the responsibility of managing premise equipment.
Organisations that still doubt the suitability of voice over IP (VOIP) for business must have missed the final act, in which VOIP grows up, gets the girl and drives off into the sunset in smoking hot reliable wheels.
Cost-saving telecoms products ‘key for SA’
George Golding was interviewed by Independent Newspapers for this publication in the business times featured in The STAR and Cape Times newspapers. Cheap and effective communication is vital in the operations of small and medium-sized enterprises (SMEs). A pressing concern noted by local and global businesses is the high cost of doing business in South Africa.
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VOIP telephony has been a popular cost-reduction choice for bigger corporations that wish to converge their voice and data communications. What are the major reasons that a similar enthusiasm has not traditionally been seen among SMEs?
Reading your telephone bill can be a bit like watching a politician operate. You know something is amiss, but it’s hard to see what, exactly. While we cannot be of much help with politicians, we’re here to spill the beans on how your telco is billing you. Are you sitting down?
In less than seven years, Euphoria has firmly established itself as a major competitor among established voice service providers. These are some of the key differentiators that make Euphoria Telecom unique.
Leveraging cloud technology to improve operational efficiency.
Euphoria Telecom extends its customer experience with Pitch & Pedal
For Euphoria Telecom, delivering positive and empowering customer experiences has always been of paramount importance and in 2019 the brand is proudly expanding upon this central principle by paying special attention to the sporting interests of its ever-expanding customer base.
CAPE TOWN – Euphoria Telecom is sharing its massive success with its staff, the company launched a new company-wide profit share initiative last year and has now made the first pay-outs to all its staff. This is part of the company’s growth strategy and to promote an inclusive culture.
John discusses the launch of our powerful new Telephone Management System (TMS).Packed with useful features the Euphoria TMS can take your business to the next level. Here’s how…
There has never been a better time to move to the cloud
Read more about the future of the business phone here…
Read more…
Read more about the future of the business phone here…
Read more…
Euphoria Telecom has launched the latest version of its market leading cloud-based business Telephone Management System (TMS).The new TMS version 3 is packed with easy-to-use features and is capable of significantly improving business efficiency whilst delivering powerful reporting and workforce management capabilities.
For companies around the world, Covid-19 lockdown has forced rapid change. Where there was reluctance to adopt remote working and hybrid workspaces pre-pandemic, lockdown made this a non-negotiable. And as the weeks turned to months, many companies have realised that remote working and hybrid workspaces are viable – long term.
In a world that is now operating from home achieving a good work / life balance can be challenging. Euphoria Telecom is proud to have contributed to this insightful piece on the subject written by Natasha Meintjies in Brainstorm Magazine.
The COVID-19 coronavirus lockdown has forced many companies to send some, if not all, of their workforces home. For companies running call centres, this has both upsides and downsides.