Recommended Connectivity for Voice Traffic
Connectivity plays the most critical role in ensuring a quality experience of the Euphoria business communications platform. Below is a high level guideline for customers to follow when choosing connectivity for voice communications.
Rule #1 – do not share voice and data traffic over the same internet connection
If you do, some or all of the time, the users, will experience:
- Dropped calls
- One way audio
- Increasing and decreasing of volume on the call
- Break up of the conversation
- Hearing sounds like people are talking under water
Euphoria Telecom will under no circumstances advise that a broadband Internet connection be used for both voice and data.
Suitable connectivity for sites with 3 to 30 users and less than 8 simultaneous calls
- Dedicated 1Mb+ Fibre connection with or without ViBE
- Dedicated 2MB+ ADSL connection used in conjunction with a data traffic connection using ViBE in RAIN mode.
- Dedicated Telkom LTE connection used in conjunction with a data traffic connection using ViBE in RAIN mode.
- Dedicated Telkom LTE and 2MB+ and a dedicated ADSL connection used in conjunction with each other using ViBE in RAIN mode.
Suitable connectivity for sites with 30+ users
- Dedicated 1Mb or greater Fibre connection with or without ViBE and a failover connection.
- Dedicated Telkom LTE connection used in conjunction with a Fibre data traffic connection using ViBE in RAIN mode.
- Dedicated Telkom LTE connection used in conjunction with a Microwave data traffic connection using ViBE in RAIN mode.
- Dedicated Telkom LTE connection used in conjunction with a licensed wireless traffic connection using ViBE in RAIN mode.
An adsl connection is never suitable for sites with more than 30 users – if it is, bad call quality will be experienced by the users some or all of the time.
Unsuitable connections for voice traffic
- 2G and 3G cellular connectivity are not suitable for reliable voice traffic
- Unlicensed wireless connectivity is subject to interference which affects call quality.
- Congested or over contended networks of any type (including over Fibre, Wireless, LTE or ADSL) will result in bad call quality.
- Any connections with not enough bandwidth available to manage the peak throughput of voice traffic.
- A congested or badly managed local area network or LAN (office network), will result in bad call quality.
- Standard WiFi is not suitable for voice traffic, for WiFi to work in an office environment for voice traffic, a professional mesh WiFI installation would need to be done ensuring there is enough signal strength and throughput for voice and data traffic.