Join the Euphoria family
Become a Euphoria reseller and earn annuity income!
Euphoria relies on our reseller partners to meet demand for our solutions and ensure we provide excellent customer experiences - across the country. We depend on our resellers to provide:
- Local customer relationships and expertise
- Personal service including installations, onsite support and training
- A broad set of complementary cloud services including e-mail, online backup and connectivity management
Euphoria’s resellers provide essential services that allow our customers to get the best out of our cloud-based VoIP PBX solutions. They manage the initial setup, migration, customisation, and ongoing user experience and provide a valuable link between Euphoria and our customers, no matter where they are.
What’s in it for you?
Receive up to 25% commission on all Euphoria products and services, excluding third party services, as well as up to 15% commission on your customers outbound call costs, which are tiered as follows:
- R0 to R 5000 total outbound calling costs = 0%
- R 5 001 to R15 000 total outbound calling costs = 10%
- R 15 001 + total outbound calling costs = 15%
*All commissions are limited to a maximum of 50% of gross profit earned by Euphoria Telecom.
In order to become an authorised Euphoria Telecom reseller, you are required to complete up to 15 hours of training, split up into the following sections:
Once training is complete, you are required to pass our certification exams in order to receive you Authorised Reseller Badge and start selling. Support documentation and online videos are available to help you with best practices and configuration settings.
Support your entire customer base via a central portal without having to log into individual accounts. The Reseller Management Portal allows resellers to manage their customers’ billing, manage calling credit limits and view unpaid invoices and commissions via a central portal.
Once you are trained and certified, you will receive access to a database of User Guides and How To Guides as well as additional training material. We will provide you with initial support to assist with onboarding, however, thereafter, you are responsible for providing first and second line support to your customers. The Euphoria Support Team is available to assist with situations that are beyond your control.
Euphoria has grown exponentially for 12 years’ running with no sign of slowing down. Join our growing community of cutting-edge resellers that are already helping businesses make the transition to cloud-based, VoIP telephony. Become part of the future…
How do I qualify?
To qualify to become a Euphoria reseller you need:
- 3 or more employees
- A dedicated Sales Team
- A dedicated Support Team
- An existing customer base
- To use of the Euphoria Cloud PBX system for your own company
- To commit to passing your Basic Certification within 90 days of signing up
Become a Euphoria reseller
Euphoria has a dynamic reseller department. The team is friendly and always goes the extra mile to assist. And Euphoria’s feature-rich system is constantly evolving. This keeps it relevant and makes it a useful and appealing business telecoms product to sell within the South African marketplace.
Frank Janse van Rensburg, Operations Manager, Novacloud
SABEN’s relationship with Euphoria originated in 2016. We have since become one of their biggest resellers. Several of our end users (public TVET colleges) have collectively saved hundreds of thousands in telephony costs by implementing Euphoria Telecom’s innovative solutions. This success would not have been possible without end-to-end support from the Euphoria team. Our close working relationship with SABEN’s Account Manager, Aidan Smit, has been an instrumental part of the deal. And our own service team have benefited greatly from extensive training on the product thus enabling us to provide a high quality after sales experience to our customers. We look forward to further developing our relationship with Euphoria in the years to come.
General Manager, SABEN – South African Broadband Education Network
No, there is no cost to join the Euphoria Reseller Program.
- Understanding the Euphoria Cloud PABX – setup, configurations and troubleshooting.
- Connectivity expertise – using suitable connectivity for voice is critical to the success of any Euphoria Cloud PABX installation. You will need to be able to consult and either sell or suggest connectivity appropriate to your customers’ specific circumstances.
- End user premise equipment setup and configuration knowledge – this includes IP phones, routers and switches.
- Local Area Networks and ViBE Technology experience – you will need to be proficient at basic networking such as DHCP, Static Routes and VPN setups and routing.
Euphoria will provide training, information and best practices for all of the above.
No. Your main investment will be in time, working with the system to fully understand the PBX and the critical nature of last mile connectivity. You will need cash flow to purchase equipment, routers and demo equipment.
You will be given up to 15 hours of one on one training as well as support documentation and access to our support portal for recommended connectivity methods and configurations.
Your company is responsible for supporting your customers, Euphoria’s support team is on hand for escalations on issues beyond your control.
Euphoria will support you once your company has exhausted all normal methods of troubleshooting including referring to our growing solution database and help guidelines.
The Euphoria SLA is available in the standard Reseller Agreement signed upfront. You can mirror the SLA offering to your customer base, as Euphoria is taking the majority of the risk upfront.