Why Euphoria’s comprehensive business phone solution is ideal for tertiary education sector

Higher learning is driven by communication, particularly in a time where learning at a distance has become so common. Euphoria Telecom’s VoIP, cloud-based phone solution integrates new communication technology that empowers learning by improving engagement, streamlining collaboration and simplifying the communication pipeline – all while saving costs.

Whether an institution’s staff members are on campus or working remotely, they can always stay connected via the cloud-based reception desk, which can automatically route calls to a variety of devices in any location that has a stable internet connection. Calls can be made and received using a softphone interface on a computer, via a mobile app on any compatible device, or using desk-based handsets, like Yealink IP phones. Extensions can be added for any number of administrative staff, lecturers, tutors and students on Euphoria’s scalable system, which accommodates anything from 3 to over 1000 extensions. These can be added or removed quickly and easily, and there are more than 200 interchangeable features available to choose from, with no long-term contract sign-up required.

Flexible communication systems make it possible for tertiary education institutions to increase their administrative departments’ capacity and provide better access to vital information for students. Cloudhosted telephony increases access across the board, whether studies are conducted remotely or on campus.

A cloud-based business telephone system from Euphoria comes standard with a Telephone Management System (TMS) that monitors call costs. This enables the institution to see which users and departments are spending the most on calls and provides itemised billing. Euphoria’s highly competitive call rates reduce costs in the long-term and setup and running costs are minimal. Overall hardware setup cost is drastically reduced, with interchangeable devices able to operate on the network.

Universities and colleges, like any other business, require essential business management and administrative systems that operate in the background. This is why Euphoria Telecom was formed – to offer an affordable, efficient service to businesses of all types and sizes to enable them to be available to their customers, when and where they need them.

Various departments can benefit from efficient call queuing and routing that cuts down on hold times and offers call-back options. Call forwarding also facilitates ongoing communication when staff members are not on the premises.

This is enhanced by Euphoria’s softphone solution that allows users to make and receive calls from landline numbers via their cell phones. Businesses that make a lot of outgoing calls stand to benefit further through the Euphoria Contact Centre solution, which empowers employees with tools that enable seamless communication across multiple channels. Integrated, real-time reporting functionality allows you to analyse staff productivity and apply call recordings, among other things. Integrated CRM (Customer Relationship Management) features can also help maximise efficiency – for student registrations and relations, timetables and other essential support functions the institution is required to provide.

We offer cost-effective telephony packages to suit businesses of all sizes.

Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.

Put your deskphone in your pocket with the Euphoria Mobile App.

Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.

Access to information in our current environment is expected to be instant. Students, parents, lecturers and other stakeholders need coherent communication channels to facilitate uninterrupted higher learning and administration functions. Euphoria can make that happen.

A cloud-based PABX from Euphoria is the ultimate all-round solution that makes communication affordable, accessible and continuous, whether learning is remote or on campus. Empower your tertiary education institution today, with the ultimate in education-friendly communication that takes learning to an all-time high. Call us now for a demo or quote.