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Euphoria Telecom

Acceptable Use Policy

Euphoria Telecom Acceptable Use Policy

Effective Date: 26 January 2026****Last Updated:** 26 January 2026

1. Purpose

This Acceptable Use Policy (“AUP”) defines the rules and responsibilities for customers using Euphoria Telecom’s cloud-based PBX and voice services.

The purpose of the AUP is to:

  • Protect the integrity and reliability of the Euphoria platform
  • Ensure lawful and responsible use Safeguard customers and networks from abuse
  • Support compliance with South African law (POPIA, Cybercrimes Act, ECTA)

2. Scope

This policy applies to all customers and users accessing:

  • Cloud PBX

  • Voice services delivered via licensed upstream carriers

  • Mobile and desktop softphone applications

  • APIs, integrations, reporting, and analytics tools

Euphoria Telecom operates as a SaaS provider; voice traffic is routed through ICASA-licensed ECNS/ECS partners.

3. Customer Responsibilities

Customers agree to:

  • Use services only for lawful, legitimate business purposes
  • Keep PBX credentials, admin access, and devices secure
  • Protect their internal networks, routers, and firewalls
  • Report suspicious activity immediately
  • Ensure staff, agents, and contractors comply with this AUP

Prohibited Activities**

The following activities are strictly prohibited:

4.1 Unlawful or Fraudulent Use

  • Toll fraud or unauthorised international routing
  • Phishing, impersonation, or social engineering
  • Harassment, intimidation, or harmful behaviour
  • Transmission of malicious software

4.2 Security Violations

  • Attempting to bypass authentication or security
  • Penetration testing without written permission
  • Sharing administrator accounts
  • Tampering with PBX configuration to bypass commercial terms

4.3 Voice Service Abuse

  • High-volume outbound campaigns using normal extension licences
  • Excessive call attempts that degrade system performance
  • Caller-ID manipulation outside legal allowances

4.4 Unlimited Voice Fair Use Violations

  • Automated diallers, power-diallers, or predictive diallers
  • High-volume outbound activity inconsistent with normal business use
  • Use of diallers or automated systems
  • Attempts to bypass fair-use thresholds

Euphoria may recommend or enforce a more suitable package if usage falls outside reasonable norms.

5. Data Privacy & POPIA Compliance

Customers must:

  • Handle personal information lawfully
  • Not transmit or store data in violation of POPIA
  • Maintain adequate internal access controls

6. Network Security & Monitoring

To protect service stability, Euphoria may:

  • Monitor traffic patterns for security and performance
  • Block IPs or connections displaying suspicious activity
  • Rate-limit abusive traffic
  • Use firewalling, ACLs, behaviour-based monitoring, and fail2ban systems

Security measures are applied strictly for operational integrity.

7. Consequences of Violation

Depending on severity, Euphoria may:

  • Issue warnings or request remediation
  • Restrict or suspend access
  • Remove offending content or traffic
  • Terminate service for severe or repeated violations
  • Recover costs linked to abuse or misconduct
  • Report illegal activity to the relevant authorities

Actions may be taken without notice if needed to protect the platform.

8. Changes to This Policy

Euphoria may update this AUP periodically. The updated version will always be published on our website.

9. Contact Information

For questions or clarification:

Email: support@euphoria.co.za

Phone Number: 087 222 9911