Why your medical practice needs a cloud-based phone solution that works as hard as you do.

No contracts
Big savings
Full remote working solutions
Contact centre ready
In-depth analytics
Load shedding capabilities

As a medical practitioner, patients always come first and you shouldn’t have to worry about whether your tech and communications systems might let you down. Euphoria Telecom’s modern, affordable cloud-hosted telephony systems empower medical practices to take control of costs, streamline contact points with patients and take advantage of digital CRM (Customer Relationship Management) tools to manage patient data. If your practice is still using landline-based telephony, it’s time to reconsider. Here’s why.

Healthy communication

In the world of healthcare, communication can be a matter of life or death. The quicker calls can be routed to their intended recipient, unhindered and uninterrupted, the better. A VoIP, cloud-hosted business phone solution empowers your medical practice to communicate seamlessly, whether you are in your consulting room or out and about on your cell phone. No matter where you are, VoIP, cloud-based technology offers multiple contact points between you, your admin staff and your patients. And with integrated video conferencing tools built into Euphoria’s TMS (Telephone Management System), consultations can even be conducted remotely using video conferencing on MS teams. Cloud-based phone solutions also come with added productivity tools that traditional phone systems don’t have. Your front desk staff can communicate using a variety of integrated channels in their workspace, instantly verifying and accessing patient information using their built-in dashboard tools.

Depending on the query an incoming caller needs to resolve – be it an emergency, a payment query or simply to book an appointment – the virtual receptionist will prioritise the call and route it based on automatic prompts. This speeds up the communication process, freeing up your staff or receptionists to resolve more complicated queries that need a human touch.

Phone lines are the lifelines of your practice

Whether you run a small medical practice with two to three lines or a large hospital with 1000 or more, adding new extensions is quick and easy. And with a cloud-hosted system, the network doesn’t rely on extensive cabling or an internal server, so downtime is less likely. Downtime can potentially be catastrophic in a healthcare environment. When a traditional phone line or on-premise PBX goes down, on-site technicians may be needed to resolve any issues. With a cloud-hosted PBX solution, support requests can be handled remotely and resolved in minutes.

Dial up big savings

Traditional phone system setup costs can be prohibitive. Often, extensive cabling needs to be run and phone hardware is needed at every desk, which also adds to the cost. A cloud-based PBX system makes and receives calls via the internet, so there is less cabling required.

Provided the practice’s internet connection is stable, calls can be made using a variety of devices, including a softphone interface on a desktop or a mobile phone, via an app at affordable, fixed per-minute rates.

Cloud-based healthcare made affordable and easy

Taking your healthcare practice’s telephony into the cloud with Euphoria’s hosted PBX is more affordable and offers a choice of over 200 integrated features that are guaranteed to make your communication more effective, inside and out. This is why the world of healthcare is fast embracing digital communication, making care more accessible than ever before.