Discover how Euphoria Telecom can enhance your reception service

As a receptionist, you are the unsung hero of your organisation, standing on the company’s front line in the lobby, call centre office or front desk. As you know, having the best tools for the job makes your task easier and simpler - that’s why so many receptionists are recommending that their employers switch to a cloud-hosted PBX business phone solution from Euphoria Telecom.

Whether you work at a call centre, a small business or an office with 1000+ employees, Euphoria Telecom’s business telephony solution, driven by Voice over Internet Protocol (VoIP) and cloud computing, streamlines call routing, communication and overall productivity.

With landlines or terrestrial server-based networks, outages happen due to external factors – like loadshedding, bad weather, cable theft and various other contingencies. But with a cloud-based PBX (provided you have a reliable internet connection), downtime is far less likely.

Whether you work at a call centre, a small business or an office with 1000+ employees, Euphoria Telecom’s business telephony solution, driven by Voice over Internet Protocol (VoIP) and cloud computing, streamlines call routing, communication and overall productivity.

3 As a receptionist, less downtime means you’ll have fewer annoyed callers who have been struggling to get through to your office. For your employers and their customers, it means a better customer service experience overall.

Customisable automation features ensure all calls are answered, routed and handled correctly every time. And updating or changing your menus, media and routing is simple from the user-friendly interface on your TMS (Telephone Management System).

With Euphoria’s dashboard at your fingertips, your account details, invoices and statements are available online at all times. Everything is backed up in the cloud, so whoever manages the system will never get lost. Statements are searchable, downloadable and easy to read.

Changing service providers also doesn’t mean that you need to change your number. Geographic landline number porting means you can keep your number, no matter which service provider you use.

With cost savings, control, customer-centric features and convenient capabilities, convincing your employer to switch to a cloud-hosted PABX business phone solution from Euphoria Telecom makes perfect business sense. It doesn’t only make your reception duties easier, it’s a companywide problem solver.

Euphoria Telecom’s hosted PBX business phone solution works in tandem with you so that you always have a backup plan when you are juggling answering many calls at once, signing for packages, greeting visitors at the front desk and managing all the administrative tasks you are responsible for in a day’s work.

Here’s how you can motivate your CEO, CTO or IT Manager to move your reception desk and telephony into the cloud.

No matter what kind of business you work for, you need a reliable communication infrastructure to support and manage customers, on-site or remote staff, suppliers, service providers or any other important links in the supply and/or value chains.

The bottom line is every employer’s main concern. When your employer chooses a cloud-hosted PABX business phone solution from Euphoria, they can pick a pre-paid or post-paid option. Pre-paid airtime means they control exactly how much they spend upfront. Post-paid means they’ll never have to top up. Either way, the company account details are available online all day, every day, so there will be no unpleasant surprises at the end of the month. To set up a cloud PABX system, all your company needs is internet infrastructure, which also makes it cheaper to make voice calls. All-in-all, if your employer chooses to go with a cloud-hosted PABX system, it can save up to 50% on their monthly phone bill.

With Euphoria, your company is not required to sign a long-term contract, and as a cloud PABX user, there is no need for any physical PABX servers at the office. That means fewer IT personnel and lower maintenance budgets because 99% of support is done remotely.

We offer cost-effective telephony packages to suit businesses of all sizes.

Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.

Put your deskphone in your pocket with the Euphoria Mobile App.

Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.

For remote and mobile workforces, like those in the retail sector, a telephony system that is as flexible as your team is essential. Euphoria has the solution for any business in this sector.