Municipalities need an efficient and cost-effective business phone system that optimises communication, 24/7

As digital transformation sweeps the globe, local government needs to keep communication pipelines up to date. In a strained economy, cost-saving is also a major priority. Euphoria Telecom offers a more affordable and effective cloud-hosted telephone solution that can keep municipalities ahead in their districts. And at least one case study proves that municipalities can save as much as 76% on their phone bill by switching to VoIP (Voice over Internet Protocol).

Traditional phone system setup costs can be prohibitive. Often, extensive cabling needs to be run and phone hardware is needed at every desk, which also adds to the cost. This is not the case with a hosted, cloud-based PBX system, which makes and receives calls via the internet, so there is less cabling required. Provided the municipal office’s internet connection is stable, calls can be made using a variety of devices, including a softphone interface on a desktop or a mobile phone, via an app at affordable, fixed per-minute rates. That also means

municipal staff members can work and field calls if they aren’t office-based.

Many government departments use on-premise IP PBX systems to route calls. But these systems need specialised engineers to maintain them. VoIP business phone solutions from Euphoria are hosted in the cloud and maintenance requests are generally handled offsite, saving costs and time.

Switching from a traditional landline-based system to a VoIP, cloud-based system can boost government office productivity and bring added features that create a more seamless experience for government employees and the public alike. A unified phone solution Many government departments use on-premise IP PBX systems to route calls. But these systems need specialised engineers to maintain them. VoIP business phone solutions from Euphoria are hosted in the cloud and maintenance requests are generally handled offsite, saving costs and time.

Government institutions rely on firmly established systems to serve the public. At the centre of those systems is communication, which can either optimise or break down efficiency and productivity, depending on the effectiveness of the communication protocol. Euphoria’s business phone solution brings VoIP and cloud computing together to create easy-to-use communication solutions designed to optimise efficiency, response time and control, even for large municipalities with multiple employees across several departments.

One of the greatest benefits of Euphoria’s call centre functionality for municipalities is that call centre agents and departmental representatives can have multiple lines of communication open at once, allowing them to access all the information they need via the TMS (Telephone Management System) dashboard.

For example, Euphoria Telecom has integrated Freshworks’ digital ticketing solution Freshdesk into its comprehensive communication offering. Freshdesk is a digital helpdesk ticketing system that makes it easier to track queries and issues. With the agent softphone embedded into the Freshdesk interface and enhanced ticket management automation, employees gain instant access to all caller information based on caller ID. This provides a single view of the caller before the call has even begun. And all communication channels are linked to just one inbox.

Cloud-hosted PABX systems deliver simple solutions to complex problems. Callers can be reliably routed to the department they’re looking for in their language of choice via the virtual assistant. Basic enquiries can also be automated. For instance, if someone is calling in to find out the balance on their rates, voice prompts can be used to verify the caller and share the information they need.

Real-time data and reporting via an integrated dashboard allows supervisors to view the number of calls received versus calls answered, plus average call lengths and call times. Calls can also be recorded and played back. These are all valuable tools for assessing productivity and encouraging a better work ethic.

Civil service requires… well, service. Euphoria Telecom’s hosted PBX is a scalable telephony solution that can be tailored to fit any municipality, large or small. And Euphoria ensures that reliable support is always on-hand.

We offer cost-effective telephony packages to suit businesses of all sizes.

Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.

Put your deskphone in your pocket with the Euphoria Mobile App.

Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.

1. The Euphoria digital IVR receptionist

2. The Euphoria browser phone - empowers office-based and remote working staff to make and receive calls over various devices - a must for the hybrid office environment

3. The Euphoria mobile app - allows staff to make and receive calls from their landline numbers via their cell phones. This is a great tool for sales people out on the road. Plus this feature equips teams to remain operational during loadshedding

4. Multi-branch functionality and free inter-branch calling

5. Security and access control

6. Full call centre platform

7. Compliant call recording

8. Monitor staff’s time and attendance remotely