Strengthen your manufacturing enterprise with SA’s #1 business phone and contact centre solution

South Africa is the most technologically advanced country in Africa and a significant contributor to Africa’s growing manufacturing sector, which experts project could soar to 666.4 billion dollars in value by 2030. A manufacturing business is only as good as its infrastructure, however, and to keep up with the times, thousands of manufacturers are adopting digital communication platforms to streamline their processes.

Switching to a Voice over Internet Protocol (VoIP) business phone solution from Euphoria Telecom centralises internal and inter-branch communication, facilitates full mobile connectivity for off-site workers and integrates timesaving automation and customer service tools.

Managers, sales staff and logistics personnel often have to be off-site but need to stay in touch with the office, customers or suppliers. With a cloud-hosted VoIP business phone solution from Euphoria, mobility comes standard – and at rates that are far more affordable than mobile airtime top-ups. A hosted PBX business phone solution connects via multiple devices. A dedicated mobile app allows off-site staff to stay in touch via their cell phones. Calls can also be made or received via a softphone interface on a laptop or personal computer. All you need is a reliable internet connection. With its cloud PBX technology, Euphoria provides a single unified dial plan. As a result, outbound staff and multiple sites on the network can call each other regardless of where they are, and there is no charge for calls between extension numbers.

A dedicated mobile app allows off-site staff to stay in touch via their cell phones. Calls can also be made or received

via a softphone interface on a laptop or personal computer. All you need is a reliable internet connection.

Businesses with limited budgets can reduce call costs by paying fixed perminute or per-second rates and enjoy free inter-branch calls because all calls are made via the internet. Euphoria’s packages are also flexible enough for you to choose between a prepaid or postpaid option to make sure there are no surprises on your monthly bill. And there are no long-term subscriptions or contracts as there are with other providers.

Scale up or scale down

A VoIP PABX solution from Euphoria Telecom integrates more than 200 features built for efficiency and service. In addition, all services are designed to be scalable, meaning you can add as many sites or extensions as you like. With no capital, resource, bandwidth or technical constraints, your phone system can grow as your manufacturing output does, whether you have 100, 1,000 or 100,000+ employees in your company.

A full-service, cloud-hosted PABX system delivers more than just phone calls. The combination of Voice over Internet Protocol (VoIP) and cloud computing technology can link your phone, email and online video conferencing technology platforms all in one place, so you always have every interaction at your fingertips.

Euphoria’s Virtual Receptionist feature will ensure that no call ever goes unanswered again. This hands-free receptionist will greet every caller professionally and route their calls using simple, automated options or IVR (Interactive Voice Responses) based on the caller’s selection. Depending on the query an incoming caller needs to resolve, the Virtual Receptionist can use automatic prompts to take the caller to a telephonic tracking system, allow them to hold for a representative or request a call-back if no one is free to take the call.

In the fast-growing, competitive manufacturing business, Euphoria Telecom can help you streamline production with better customer service, affordable call rates and powerful digital features. The future of business communication is in the cloud. So, find a flexible solution for your manufacturing business today.

We offer cost-effective telephony packages to suit businesses of all sizes.

Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.

Put your deskphone in your pocket with the Euphoria Mobile App.

Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.

1. The Euphoria digital IVR receptionist

2. The Euphoria browser phone - empowers office-based and remote working staff to make and receive calls over various devices - a must for the hybrid office environment

3. The Euphoria mobile app - allows staff to make and receive calls from their landline numbers via their cell phones. This is a great tool for sales people out on the road. Plus this feature equips teams to remain operational during loadshedding

4. Multi-branch functionality and free inter-branch calling

5. Security and access control

6. Full call centre platform

7. Compliant call recording

8. Monitor staff’s time and attendance remotely