Why Euphoria's VoIP solution delivers value to couriers and delivery businesses

The express parcel industry has more than doubled in size over the last decade, according to the South African Express Parcel Association (SAEPA) CEO Garry Marshall. In fact, it is the fastest growing transport sector in South Africa. A Mckinsey report revealed that 38% of South African consumers use online shopping channels at least one to two times a month. Ecommerce and retail delivery services are rapidly on the rise, and delivery companies must find cost-effective ways to improve delivery time, fees and service for South African consumers, who have become more demanding than ever before.

Switching to a Voice over Internet Protocol (VoIP) business phone solution from Euphoria Telecom streamlines your delivery pipeline, facilitating full mobile communication capability for drivers and integrated customer service tools, delivering value from door to door.

Drivers need to be reachable while they are on the road. And in many cases, they need to contact customers to let them know they are en route or have arrived. Many companies simply supply prepaid mobile phones to drivers to keep them connected. But regular airtime top-ups can be costly. And if the driver runs out of airtime on the road, they have no way of calling customers or the office. A hosted PBX business phone solution connects via multiple devices. With a dedicated mobile app on their devices, drivers can stay in touch with customers and the office on their cell phones.

Euphoria offers a single unified dial plan with its cloud PBX technology. So, multi-office sites and drivers with their own extensions on the network can call each other regardless of where in South Africa they are. There is no charge for calls that are dialled by an extension number.

All calls are made via the internet, and for businesses with limited budgets, that cuts down on call costs thanks to affordable, fixed per-minute or persecond rates and free inter-branch calls. Euphoria’s packages are also flexible enough for you to choose between a prepaid or post-paid option to make sure there are no surprises on your monthly bill. And there are no long-term subscriptions or contracts as there are with other providers.

A VoIP PABX solution from Euphoria Telecom integrates more than 200 features built for efficiency and service. All services are designed to be scalable, meaning you can add as many sites or extensions as you like. With no capital, resource, bandwidth or technical constraints, your phone system can grow with your business, whether you have 100, 1,000, or 100,000+ employees in your company.

A full-service, cloud-hosted PABX system delivers more than just phone calls. The combination of Voice over Internet Protocol (VoIP) and cloud computing technology can link your phone, email and online video conferencing technology platforms all in one place, so you always have every customer interaction at your fingertips.

Euphoria’s Virtual Receptionist feature will ensure that no call ever goes unanswered again. This hands-free receptionist will greet every caller professionally and route their calls using simple, automated options or IVR (Interactive Voice Responses) based on the caller’s selection. Depending on the query an incoming caller needs to resolve – be it a tracking enquiry, payment query or a scheduling question – the Virtual Receptionist can use automatic prompts to take the caller to a telephonic tracking system, allow them to hold for a representative or request a call-back if a representative isn’t available.

In the competitive courier business, Euphoria Telecom can help your delivery service race ahead with better customer service, affordable call rates and powerful digital features. The future of business communication is in the cloud. Find the flexible solution for your courier or delivery business today.

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