Why Euphoria's leading phone solution will make your cleaning business shine

The contract cleaning industry plays an important role in job creation in South Africa. In the third quarter of 2019, the sector contributed about 0.8% to GDP. National Contract Cleaners Association membership is growing rapidly, and new start-ups emerge daily. Cleaning is an essential service industry that is vulnerable to economic downturns and susceptible to competitive cost-cutting standards. Business owners need to carve out competitive advantages wherever they can.

To stay afloat and ahead of the competition, cleaning businesses must manage their overheads with care and find cost-effective ways of improving their service standards. Switching to Voice over Internet Protocol (VoIP) business phone solution from Euphoria Telecom can equip your business with flexible, affordable communication and customer service tools that ill prime your cleaning business for bigger profits in the long-term.

While some cleaning services companies have fixed premises, many smaller companies are self-managed, and the bulk of every working day is spent on site. But the last thing you need while you and your staff are out on a job is to miss important calls.

Whether your business is office-based or remote, Euphoria’s Virtual Receptionist feature will ensure that you never miss a call. This smart receptionist will greet every caller professionally and route their calls using simple, automated options or IVR (Interactive Voice Responses) based on the caller’s selection.

Depending on the query an incoming caller needs to resolve – be it a booking enquiry, payment query or simple service-related question – the Virtual Receptionist can use automatic rompts to take the caller to a telephonic booking system, allow them to hold for a representative or request a callback if a representative isn’t available.

This speeds up the call routing process, freeing up your staff or receptionists to resolve more complicated queries. Your Virtual Receptionist can even work for you after hours when there is no one around to take calls.

A hosted PBX business phone solution connects via multiple devices, so even if you are out of the office, you or your staff can receive and make calls from their mobile devices or computers, just by installing a compatible app on the devices you use. Euphoria’s cloud-hosted PABX system makes calls via the internet. Consequently, smaller businesses with limited budgets cut down on call costs with affordable, fixed per-minute or per-second rates and free interbranch calls. Plus, hardware setup costs are drastically reduced because no terrestrial phone server or cabling is needed.

If you already have an existing phone number and switch to a VoIP cloud-hosted business phone solution, there is no need to change your number. It can easily be ported over onto your new network, so you will never have any continuity issues with your clients and won’t have to recreate any existing marketing material.

A full-service, cloud-hosted PABX works using a combination of VoIP and cloud computing technology, which brings phone, email and online video conferencing technology together, so you always have a record of every customer interaction at your fingertips and can interact in multiple ways. With the user-friendly tools in Euphoria Telecom’s TMS (Telephone

Management System), you can monitor call costs 24 hours a day to avoid any painful surprises at the end of the month. You can also access detailed reports about average call times, sales performance and attendance if your employees are working remotely.

To keep your cleaning services business thriving, you need professional, user-friendly phone systems that offer communication anywhere, no missed calls and huge cost savings that fit your business’s size and scope. A VoIP PABX solution from Euphoria Telecom is the cleanest cut choice, integrating more than 200 features that enhance efficiency and service. For a more polished, professional service that sweeps the competition away, VoIP is your cleaning services industry champion

We offer cost-effective telephony packages to suit businesses of all sizes.

Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.

Put your deskphone in your pocket with the Euphoria Mobile App.

Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.