Switch to the leading business phone system for the debt collection industry

Improved contactability ratios
Enhanced control & reporting
Workforce management
Time and attendance
Increased productivity

Ask most people how they would feel about calling customers to ask them for money, and they would probably not be too enthusiastic about the idea. Working in a debt collection call centre requires sensitivity, efficiency and a clear communication strategy that empowers agents with confidence in their processes.

A feature-rich contact centre solution from Euphoria Telecom can help you optimise your collections strategy, boost your agents’ productivity and provide your debtors with better service at every touchpoint. Here’s how you can motivate your manager or director to move your debt collection call centre into the cloud.

The power of working remotely

Euphoria’s comprehensive remote working suite enables your entire call centre team to work from anywhere. As all calls are made and received in the cloud, agents can use their mobile devices (using a dedicated software platform linked to your system), a desktop or laptop-based softphone or a Voice over IP (Internet Protocol) handset.

Just because staff work remotely doesn’t mean that managers can’t maintain control. Every user on the system has different access rights. This ensures that managers, users and user groups only see and work with what they need. And all events are tracked for accountability.

The Agent Workspace is where agents are empowered to operate efficiently and productively. The dashboard is easy to navigate and delivers all of the monitoring and management tools you need to get the best performance out of each agent.

Reporting and on-demand productivity

Euphoria Telecom’s business telephony solution is powered by Voice over Internet Protocol (VoIP) and cloud computing, streamlining call routing, communication and overall productivity. Reporting functionality allows you to monitor agent time and attendance from anywhere and gives you the option to disposition every inbound and outbound call. That provides unique and in-depth insights into customer experiences. Due to the often sensitive nature of debt collection, you can help ensure that your agents’ introduction messaging is always professional by using the scripting feature on the dashboard. This will help guide every agent in maintaining the same high standard of clear communication with debtors and creditors.

Euphoria’s system empowers you to take control of call flows, call queuing, call conferencing and in-call management (like barging, recording and monitoring) simply and seamlessly. Overall, this dramatically improves productivity and efficiency, resulting in a smoother customer communication experience.

200+ powerful system features

Due to the often sensitive nature of debt collection, you can help ensure that your agents’ introduction messaging is always professional by using the scripting feature on the dashboard. This will help guide every agent in maintaining the same high standard of clear communication with debtors and creditors.

For the ultimate call centre experience – both for agents and customers – Euphoria’s built-in Telephone Management System (TMS) is packed with 200+ powerful features designed to save money and improve efficiency.

Euphoria Telecoms’ hosted PBX is fully scalable and can be tailored to fit any debt collection business, regardless of size. Effective queuing systems and automated options ensure your customers never have to wait in the time-sensitive debt collection environment, and integrated CRM (Customer Relationship Management) tools enable your agents to be more effective and responsive.

Call recording, world-class security features and the capacity to keep all your branches on a single phone network, no matter where they are, are some of the critical features at your fingertips.

Digital helpdesk systems also make it easier for your staff members to track customer queries or maintain a record of previous interactions, all from one central dashboard

Cost-saving on tap

Cloud-hosted telephony has brought massive cost savings and increased profits for many businesses. Euphoria Telecom’s intelligent cloud-based call management software makes it possible to save between 30% to 40% on calls, and more than 50% on monthly PBX spend.

The TMS system provides insight that will help assess the business’s call costs and determine exactly which users and departments are costing them the most, to pinpoint and address operational inefficiencies.

Cloud business communications solutions eliminate the need for costly start-up and ongoing capital expenses because no terrestrial servers are needed, nor is any on-site support. The TMS allows you to control costs on every extension, viewing exact spend, numbers dialled and call duration. Numbers can be blacklisted or whitelisted at any time, and outbound calls can be restricted for inbound call centres. Prepaid or post-paid call packages are also available for absolute control of call costs. And with Euphoria, there is no need to sign up for a long-term contract.

Get what you’re owed

With cost savings, control, customer-centric features and hundreds of helpful capabilities, a cloud-hosted PABX business phone solution from Euphoria Telecom is the perfect debt collection call centre solution.