Businesses of all sizes and industries can benefit from a telecom system. Call centers, retail businesses with multiple locations, healthcare providers, financial institutions, government agencies and telecommuting companies are some typical companies that use telecom systems such as PABX systems and PBX systems. In fact, any business that needs to communicate with customers, clients, or employees on a regular basis can benefit from using a PBX or PABX system.
What does PBX system and PABX system mean?
PABX stands for “Private Automatic Branch Exchange,” while PBX stands for “Private Branch Exchange.” Both PABX and PBX are phone systems used by businesses to streamline communication, but it is important to know the differences between a PABX or PBX phone system in order to choose the right option for your business.
What is a PABX system and how does it work?
A PABX system is typically installed on a company’s premises and connects to the public telephone network. It allows internal calls to be made without going through an operator, and also allows external calls to be made through the public network. It connects both external and internal callers to an internal network using a telephone switchboard which requires no manual inputs. In the past, its predecessor was a private manual branch exchange or PMBX system which needed manual operators to know exactly which wire belongs in which port. A PABX system is certainly a more modern phone solution! Customers can call a central number and connect to the appropriate person through a specific extension rather than relying on individual landline connections, each with a different number. This can mean improving customer satisfaction, which could impact everything from revenue to reputation.
What is a PBX system and how does it work?
A PBX system, on the other hand, is a cloud-based phone system. It does not require any hardware to be installed on the company’s premises, and calls are made through the internet. This allows companies to access advanced features and scalability without the need for on-premises hardware. A cloud PBX phone system or also known as cloud VoIP, is an excellent alternative to a traditional telephone system. It can considerably reduce costs and offers modern technology that does not rely on an on-site server. Instead, the PBX system is accessible from anywhere provided that you have an internet connection. Reliable internet connectivity has become a staple for every business therefore PBX systems are well suited to most companies.
Digital PBX system versus on-site PABX phone system
In summary, the main difference between PABX and PBX is that PABX is an on-premises system while PBX is cloud-based. Should you prefer a telephone system that is physically in offices and not reliant on internet connectivity, then PABX may be the telephone solution for you. Euphoria has the knowledge and expertise to get your telephone system running flawlessly! It’s quite easy to scale your organisation with cloud VoIP and PBX. Businesses may add or delete extensions and lines at the push of a button, depending on your provider. Usually, doing so incurs relatively little additional expense. Let Euphoria Telecom assist you in making the switch to a Cloud PBX without delay.