A powerful, intuitive
cloud contact centre system
Choose the Call Centre Solution that gives you more. Locally developed, feature-rich, cost-effective & easy-to-use.
What's holding your contact centre back?
Click a challenge to see how Euphoria solves it.
Feature-Rich, Flexible Solutions for Better Customer Conversations
Explore our contact centre capabilities, from inbound routing to outbound campaigns.
IVR & auto-attendant
Route callers through professional menus to the right queue or department.
Call queuing & overflow
Hold, prioritise, and overflow calls between groups so customers wait less and abandon rates drop.
Skills-based routing
Send complex or VIP calls to the agents best equipped to resolve them on the first contact.
Ring groups & hunt groups
Ring teams simultaneously or in sequence so every inbound call gets answered quickly.
Predictive dialler
Keep agents in live conversations by dialling ahead intelligently — with controls to suit your compliance posture.
Campaign lists & callbacks
Load lists, schedule callbacks, and track outcomes so managers see campaign performance in real time.
Preview / progressive dialling
Choose a dialling mode that fits regulated or high-touch campaigns where agent control matters.
Agent Workspace
One screen for the active call, customer record, notes, and wrap-up — fewer systems, faster handle times.
Browser phone
Make and take contact centre calls from the browser — ideal for thin clients, BPOs, and quick ramp-up.
Time & attendance management
Track agent availability, login times, and activity in real time — giving managers full visibility over staff performance and schedules.
Voicemail to email
Never miss a customer message — voicemails land in the inbox for follow-up and tracking.
Live wallboard
Floor-wide visibility into queues, wait times, and agent states — on a big screen or supervisor dashboard.
Real-time monitoring
See who is talking, who is idle, and who needs help before service levels breach.
Workforce management
Time, attendance, and shift visibility so you align staffing with forecasted call volumes.
Real-time call analytics
Drill into volumes, durations, outcomes, and peaks to plan hiring, training, and tech spend.
Call recording
Record inbound and outbound for training, disputes, and regulatory evidence — with secure retention.
Whisper, spy, barge & listen
Coach live without the customer hearing, or join the call when escalation is needed.
Disposition & outcomes
Tag every interaction so reporting reflects real results — sales, support, collections, or campaigns.
POPIA compliance
South African hosting mindset with access control and recording policies you can align to your governance.
Zendesk
Tickets and caller context in one place — automatic logging and screen pop on every ring.
Zoho
CRM, desk, and telephony connected so agents never start a call blind.
Freshdesk
Helpdesk and voice together — faster resolution and cleaner audit trails.
Microsoft Teams
Unified communications: make and receive Euphoria contact centre calls inside Teams.
Excalibur
Connect your contact centre to Excalibur for seamless debt collection, lead management, and campaign workflows.
How Euphoria compares
Our cloud solution versus other providers.
What would your contact centre cost?
Estimate agent seats and optional add-ons. All prices exclude VAT.
1. Choose your plan
2. How many agent seats?
3. Optional add-ons
4. Numbers
All prices exclude VAT. Final quote may vary based on your specific requirements.
Find the right setup for your team
Pick a profile to see a recommended configuration and estimated monthly cost.
Inbound support (10–30 agents)
Helpdesk, service desk, or customer care
Key features for you
- IVR and skills-based routing to the right agent
- Live wallboards and queue monitoring
- CRM screen pop with full ticket history
- Call recording for QA and training
- Remote-agent ready with full supervision
Live in weeks, not months
We onboard and train your team — no surprise project fees.
Sign up
Agree scope, agents, and queues — flexible terms
Configure queues & IVR
Routing, skills, and greetings tuned to your operation
Agent Workspace
Extensions, dialler, and CRM links ready for testing
Train your team
Free onboarding sessions for agents and supervisors
Go live
Port numbers or add new — with SA support on call
Sign up
Agree scope, agents, and queues — flexible terms
Configure queues & IVR
Routing, skills, and greetings tuned to your operation
Agent Workspace
Extensions, dialler, and CRM links ready for testing
Train your team
Free onboarding sessions for agents and supervisors
Go live
Port numbers or add new — with SA support on call
Agent Workspace
Experience our powerful contact center in action.
From real-time dashboards and call recordings to CRM integration and outbound campaigns — everything your team needs is in one intuitive workspace.
Book a FREE Demo
Euphoria Integrations
Seamlessly integrates with leading CRM's like Freshdesk, Zendesk, Microsoft Teams and Excalibur.
Connect your contact centre to the tools your team already uses. Euphoria's integrations ensure every call is logged, every ticket is created, and every customer record is updated — automatically.
See all integrations →Contact centre client feedback
"We rely on Euphoria Telecom's Contact Centre solution to power our call centre operations. Euphoria is more than a service provider to us. They are integral of our core business solutions and truly feel part of our team".
Frequently asked questions
Common questions from contact centre and operations leaders.
Switch to SA's #1 VoIP phone system
Get a custom quote for your contact centre. No contracts, no obligation.