The verdict is in - why Euphoria Telecom provides the best phone solutions for the legal sector
Full remote working solutions
Contact centre ready
Load shedding capabilities
From earliest times communication has been central to law. As the technology of communication has changed, the impact on law and the central actors in the law process (law-makers, law appliers, lawyers, and citizens) has been profound.
Clear and direct communication is essential in the legal profession, particularly as a tool for coordination between the different legal actors. It helps to ensure the efficient and fluent working of the entire system and increases understanding between parties.
However, that communication is often hampered by inflexible, costly telephony systems that are no longer fit-for-purpose in our modern world. This is where a highly adaptable and flexible cloud-hosted PABX system from Euphoria Telecom can make all the difference.
Flexibility and mobility
Euphoria was formed to offer an affordable, efficient service to businesses of all sizes and types to enable them to be available to their customers, when and where they need them.
A legal practice needs a communication system that will grow with it, adapting to the needs of employees and clients in real-time.
A hosted PBX enables consolidation and improves security
A traditional landline limits you to a physical location, and offers limited options for recording and storing call recordings. A cloud-based PBX system allows you to make and receive calls from wherever you are, and record and store call data in a single, readily accessible repository.
Euphoria’s cloud-based PABX system also enables call screening and monitoring can be enabled to safeguard your phones from hackers attempting to access your information or data, and recordings of calls and voice messages is automatic.
This means all your employees can make internal, landline calls, from their cellphones, free – whether they’re at court or in another city.
This is exactly what a cloud-based PBX system provides. Adaptability and flexibility, with 200+ features tailored to meet the needs of small to large law firms with no month to month contracts and free inter-branch calling.
Euphoria’s platform is accessible on a smartphone (via an app) or by using a VoIP handset or browser-based desk phone. This means all your employees can make internal, landline calls, from their cellphones, free – whether they’re at court or in another city.
Euphoria’s cloud-based PBX offers significant cost savings
A hosted PABX system does not require any physical infrastructure beyond the handset, mobile phone, tablet or computer with which a user makes their calls and, since a cloud-based PBX system uses Voice over Internet Protocol (VoIP) to push voice calls over data networks, this provides significant cost savings. There is also no need for complicated or cumbersome hardware.
Additionally, the software controlling the PABX is hosted securely in a data centre, making it possible for software upgrades and updates to be done remotely – all that is required is an active internet connection. No need for onsite technicians or costly hardware upgrades. If you’re running a call centre, Euphoria’s platform caters for that too, with real-time data analytics, automated recording and indepth insights into what your agents are doing, incoming and outcoming call campaign management, call dispositioning and more.
Seamlessly integrates with the following software
Transform your business with a multi-device phone solution tailored to your specific needs
We offer cost-effective telephony packages to suit businesses of all sizes.
Our seamless phone system can be accessed via multiple devices which means remote working is now simpler than ever.
Put your deskphone in your pocket with the Euphoria Mobile App.
Our groundbreaking Telephone Management System (TMS) is packed with 200+ powerful features all designed to save money and improve efficiency.
Save up to:
compared to legacy landlines
compared to cumbersome onsite PBX systems
compared to other PBX providers
Euphoria system features that have special relevance within the legal sector:
Queues / Queue analytics – to ensure your business never misses an important customer call and check how your queues are performing by department or product line
- Surveys – to help ensure your customers are getting the service you want them to by asking them for feedback on their engagements
- CRM integration – have a single view of your customers through Euphoria’s integrations with your CRM system
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