How Euphoria’s cloud-based phone solutions can maximise value in franchise operations

The underlying principle behind any franchise operation is to achieve economies of scale. But there is much more to building a successful franchise operation than that. Franchises depend on trust. Like any relationship, they require open, honest communication between the parties. A good franchise relationship is a valuable business asset to be nurtured and developed. And this is no more applicable than in the area of field support, the cornerstone of franchisee communications.

This is why Euphoria Telecom was formed, to offer an affordable, efficient service to businesses of all sizes and types to enable them to be available to their customers, when and where they need them. Plus – we don’t make our customers sign lengthy contracts, we’re happy to go month to month and grow and evolve as your business does.

A hosted PBX offers centralised communication

Where a traditional landline limits you to a single location, a cloud-based PBX system like Euphoria’s allows you to communicate from wherever you are. Furthermore, everything can be automatically recorded and stored in a single, readily accessible repository. Recorded calls are available almost instantly, in case employees need to check orders, for example. Hold music can be easily customised and updated to inform customers of specials or other relevant information. Business owners and mobile employees can call into the business free using the Euphoria Mobile App. And for owners or financial managers, automated reporting helps them keep their fingers’ on the pulse of the data that matters.

All the software needed to provide the PABX in the cloud is stored and operates from a secure data centre. This means that any software upgrades and updates needed can be done remotely and automatically without disrupting communications.