Looking for a Contact Centre solution that gives you more reporting in real-time?
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Introducing a feature-rich contact centre solution that will take your business to the next level. Sign up for your free Euphoria system demo here.
The contact centre solution that gives you more
- Monitor Agent Time & Attendance From Anywhere
- Comprehensive Remote Working Suite
- 200+ Powerful System Features
- World-Class Service & Support
- Competitive Pricing
- No Contracts
Seamlessly integrates with the following software
Trusted by 6000+ happy customers across the country
Seamlessly integrates with the following software
Our Top 10 System Features
Training
Efficient administration, supervisor and agent training automated on-boarding and in-app guidance at any moment of need. This adds an exceptional amount of efficiency in getting new employees trained on how to use the system.
TMS user management
Security and access is at the heart of our platform. Every user can have different access rights. This ensures that managers, users and user groups only see and work with what they need. All events are tracked for accountability.
Agent workspace
This is the agents’ realm where they are empowered to operate easily and productively. The Agent Workspace is easy to navigate and most importantly it delivers all of the monitoring and management tools you need to get the very best out of each call centre agent.
Dispositions
The platform gives you the ability to disposition every inbound and outbound call, providing you with unique and in-depth insights into campaigns and customer experiences.
Data reporting
Having rich, relevant data at your fingertips is the best way to run a successful contact centre which is which is why we focus on delivering best practice reports along with additional unique features that look at agent productivity in relation to their time management i.e. around productive vs non-productive use of their time.
Call recording
Our call centre suite comes with secure call recording functionality stored for 5 years as standard. It offers an easy-to-use search interface with live browser playback.
Scripting
If you are running a campaign and want to ensure that the introduction messaging is perfect then scripting is a great way to train and ensure that agents maintain a high standard of clear communication with customers.
Preview dialer
Do you want to increase sales without burning through expensive contact lists? Our Preview Dialer offers a feature-rich dialer with full campaign management, sticky agent, dispositions and adjustable call frequencies. The agent works a lead from cradle to sale and before the call is automatically generated the agent has time to preview who they will be speaking to, so they are prepared when the call is automatically generated. We see that Preview Dialers have a much higher conversion rate compared with a Predictive Dialers.
Power dialer
This is probably the smartest dialer available, especially if you are looking to get the best of both worlds. It is as fast as a predictive dialer and uses the same cradle to sale methodology as a Preview Dialer. It has a similar dialing algorithm as a predictive dialer but it differs in that the agent works number of leads per campaign instead of numbers of calls made per campaign. It includes the features of a Predictive Dialer in voicemail detection and in being able to set dial ratios but where it differs is that the agents can work their leads from cradle to sale which results in a more proactive, prepared agent and thus higher conversion rates.
Pause codes & agent login workforce management
Our system gives you the ability to create custom Pause Codes that can be set to productive or unproductive Pause. This is a super-useful Workforce Management feature that can seamlessly assist you in monotoring and capturing your agents’ time, attendance, participation and availability.
How much money can you save by using Euphoria?
Data is power. Euphoria’s feature-rich Contact Centre solution gives you in-depth reporting in real-time. Our system empowers you to take control of call flows, call queuing, call conferencing and in-call management (like barging, recording and monitoring) simply and seamlessly. This dramatically improves productivity and efficiency resulting in a smoother customer communication experience.