Choose the best business phone solution for the catering sector

The catering and hospitality industries are the backbone of South Africa’s tourism and entertainment economies. In fact, South Africa is the largest market for food and drink in sub-Saharan Africa. For industry insiders, competition is stiffer than ever, and catering businesses need all the competitive advantages they can get.

Creating great menus for your customers is only the beginning when you run a professional catering business. Good food must be served up with a side of personal attention, competitive pricing and reliable service that will keep customers coming back for more.

Good service begins with great communication and consummate customer relationship management (CRM) tools. Euphoria’s hosted PBX business telephony and integrated CRM solutions can provide your catering company with a distinct advantage, whether you run your food service business remotely or from fixed premises.

Work anywhere – One of the greatest benefits of switching to a cloudhosted business phone solution is that, since all calls and interactions take place online, you and your team can work from anywhere – whether you’re at home, at the office, on-site hosting an event or having a latte at your favourite restaurant. It doesn’t matter where you are. You can still make and receive calls to and from landlines, mobile devices and online chat programmes. The system transmits calls over the internet using a desk-based handset, a softphone on a laptop or even a variety of mobile devices via a mobile app.

Monitor sales performance – If you have sales or support staff fielding calls for you, call recording allows you to monitor their performance. In the event of any customer disputes, call recording also allows you to review customer interactions to address any concerns.
Scale up or down, anytime – Whether you run a home-based, small catering concern or a large catering service with several employees, Euphoria’s Cloud-hosted PBX systems are fully scalable, connecting anything from three to 1000+ employees to the network.
No stifling contracts – With Euphoria, there are no long-term subscriptions needed. And because calls are made via the internet, you can save on call costs at low, fixed per-minute or per-second rates, and make free calls between multiple branches. Prepaid and post-paid options are also available to maintain full control of your bill at the end of every month.

Food for thought

Euphoria Telecom offers catering companies of all sizes an affordable, made-to-fit cloud-hosted business telephony solution that ups the customer service stakes, because customer satisfaction is the secret ingredient in each of the 200+ customisable features you can choose from to suit your business. Are you ready for the real taste of success?

“May I take your order?”

Whether you are catering for a wedding, a corporate event or a children’s birthday party, the greatest thing your catering company can accomplish is smooth, satisfactory service that happens incidentally in the background while the event proceedings carry on uninterrupted. Getting clarity on what the customer needs upfront and executing it to the letter is the key to seamless service. From the first touchpoint, when the customer makes an enquiry on your web or social media page or calls in, Euphoria’s synchronised Voice over Internet Protocol (VoIP) and cloud computing systems work together in the background (much like you do) to help you consolidate all the relevant customer information in one place and ensure there is perfect continuity from order to delivery. Here’s how:

Putting the customer first – Euphoria Telecom’s full VoIP services, cloud hosted business telephony platform is integrated with Microsoft Teams, Zoho CRM and an ever-growing list of other third-party customer relationship management and communication applications.

What this means for your catering business is, you can interact with your customers and manage their expectations across several channels at once – telephone, email, live chat and social media. And you’ll get notifications whenever customers interact with your business. Every interaction across all channels is recorded in one place and accessible at the touch of a button. Read more about integrated third-party platforms here.