Everybody’s talking about Voice of Internet Protocol (VoIP). But what does it mean? Cloud-based VoIP PABX (Private Automatic Branch Exchange) systems are the modern equivalent of the telephone switchboard. But they do so much more. To help demystify the concept, here are a few examples of how cloud-based VoIP solutions have completely changed the telephony game.
Thanks to the ubiquity of mobile phones, landlines or desk phones have become a little retro, even uncool. They’re still an essential for most businesses, though. And with a dash of mobility added in, they can reach beyond the office, to become an indispensable part of your remote working toolkit.
Your receptionist is the ‘face’ of the organisation. And this is true whether it’s at your office, or on your telephone line. Your receptionist is a critical first step in your customer experience, and needs to be efficient, professional, and engaged.
A PABX is a private automatic branch exchange. In analogue terms, this is a box that sits at your reception desk, receiving calls from the outside world and directing them throughout your office, and in turn taking calls you make out into the broader telephone network.
The world of work has undergone dramatic changes in 2020. For many companies, at least some of that change will be permanent, with at least part of the workforce working remotely some or all of the time.
The COVID-19 coronavirus lockdown has forced many companies to send some, if not all, of their workforces home. For companies running call centres, this has both upsides and downsides.
Coronavirus is disrupting business operations across the world. Keeping their employees safe is a priority for businesses, but likewise, the business has to keep running.
CAPE TOWN – Euphoria Telecom is sharing its massive success with its staff, the company launched a new company-wide profit share initiative last year and has now made the first pay-outs to all its staff. This is part of the company’s growth strategy and to promote an inclusive culture.Read More
Welcome to Pitch & Pedal’s first monthly interview. Probably the best part of my sporting life is that I feel really connected to it thanks to the people I get to meet and interact with. Read More
SA Tyre Distributors was started in 2004 and quickly established itself as the biggest wholesaler of tyres in South Africa. With all premium brands and a number of alternatives, and over 2000 resellers, SA Tyre Distributors is a booming giant in the SA tyre industry.Read More
These insightful extracts from Atlanta phone history give us a good idea of what communication was like back in the day and just how far we have come from switchboards with telephone lines strung out the window to the simplicity of 21st century cloud based telephone systems.Read More
When a client takes the time to put pen to paper to write us a letter like the one below, it affirms that we are indeed ticking all the right boxes and that doing so makes our customers really happy, which is as Francois’s would put it Wow, just wow! Read More
From purveyors of coffee to tech start up companies breaking new ground. Here is a look at why they are choosing Euphoria and how our business telephone system plays an integral part in their day to day operations.Read More
If your phone provider doesn’t offer control mechanisms to help prevent fraudulent use of your VOIP account, you may want to look into using a Euphoria Telecom. International hackers are on the prowl, looking to hijack telephone systems and using them to place calls to premium charge-by-the-minute numbers.Read More
The Accenture Innovation Index annually measures, recognises and rewards innovation and systems of innovation in organisations of all sizes in the South African public and private sectors. It also aims to provide an authoritative, objective snapshot of the current state of innovation in South Africa.Read More
2015 has started off with a bang. More businesses are realising the significant benefits of using our Cloud based Business Telephone System. Euphoria Telecom made its first television appearance. Kyknet, the Afrikaans channel on DSTV invited us to be a apart of their forward thinking, innovative business talk show Winslyn.Read More
Euphoria Express Cloud PBX is aimed at the small to medium businesses who require a reliable and robust business level telephony solution at an affordable and cost effective price.Read More
Euphoria Enterprise Cloud PBX is the latest generation of Euphoria Telecom’s services with the scalability, redundancy, security, and reliability to meet the demanding needs of the enterprise.Read More
