Everybody’s talking about Voice over Internet Protocol (VoIP). But what does it mean? Cloud-based VoIP PABX (Private Automatic Branch Exchange) systems are the modern equivalent of the telephone switchboard. But they do so much more. To help demystify the concept, here are a few examples of how cloud-based VoIP solutions have completely changed the telephony game.Read More
Thanks to the ubiquity of mobile phones, landlines or desk phones have become a little retro, even uncool. They’re still an essential for most businesses, though. And with a dash of mobility added in, they can reach beyond the office, to become an indispensable part of your remote working toolkit.Read More
Soft phones and desk phones have their place, but if you really want a flexible calling tool what you want is a browser phone.Read More
Your receptionist is the ‘face’ of the organisation. And this is true whether it’s at your office, or on your telephone line. Your receptionist is a critical first step in your customer experience, and needs to be efficient, professional, and engaged.Read More
A PABX is a private automatic branch exchange. In analogue terms, this is a box that sits at your reception desk, receiving calls from the outside world and directing them throughout your office, and in turn taking calls you make out into the broader telephone network.
The COVID-19 coronavirus lockdown has forced many companies to send some, if not all, of their workforces home. For companies running call centres, this has both upsides and downsides.Read More
Coronavirus is disrupting business operations across the world. Keeping their employees safe is a priority for businesses, but likewise, the business has to keep running.Read More
Listen to Euphoria Telecom CEO John Woollam discussing Version 3 of its powerful Telephone Management System (TMS). Packed with useful features the new TMS is more than a phone system – it’s a comprehensive data analytics and workforce management tool that can help you take your business to the next level.Read More