Everybody’s talking about Voice of Internet Protocol (VoIP). But what does it mean? Cloud-based VoIP PABX (Private Automatic Branch Exchange) systems are the modern equivalent of the telephone switchboard. But they do so much more. To help demystify the concept, here are a few examples of how cloud-based VoIP solutions have completely changed the telephony game. 

Simply put, Voice of Internet Protocol (VoIP) allows users to make calls over the internet. But there is more to it than just two-way conversations. 

Thanks to the ubiquity of mobile phones, landlines or desk phones have become a little retro, even uncool. They’re still an essential for most businesses, though. And with a dash of mobility added in, they can reach beyond the office, to become an indispensable part of your remote working toolkit.

Soft phones and desk phones have their place, but if you really want a flexible calling tool what you want is a browser phone.

Your receptionist is the ‘face’ of the organisation. And this is true whether it’s at your office, or on your telephone line. Your receptionist is a critical first step in your customer experience, and needs to be efficient, professional, and engaged.

A PABX is a private automatic branch exchange. In analogue terms, this is a box that sits at your reception desk, receiving calls from the outside world and directing them throughout your office, and in turn taking calls you make out into the broader telephone network. 

The world of work has undergone dramatic changes in 2020. For many companies, at least some of that change will be permanent, with at least part of the workforce working remotely some or all of the time. 

The number of employees who work from home is expected to increase substantially in South Africa following the COVID-19 lockdown.

The COVID-19 coronavirus lockdown has forced many companies to send some, if not all, of their workforces home. For companies running call centres, this has both upsides and downsides.

Coronavirus is disrupting business operations across the world. Keeping their employees safe is a priority for businesses, but likewise, the business has to keep running.